Isaac Estrada- Leos
North Las Vegas,NV
Summary
Dynamic contractor with a proven track record at US Auto Parts DC, excelling in project management and customer service. Achieved significant reductions in client complaints through effective problem-solving and strategic planning. Known for optimizing operations and ensuring worksite safety, consistently delivering high-quality results on time and within budget.
Overview
8
8
years of professional experience
Work History
Contractor
Self Employed Services
Las Vegas, NV
01.2021 - 03.2025
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Established long-term relationships with clients, resulting in increased repeat business.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Reduced client complaints by implementing a more effective customer service strategy.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Warehouse Shipping Lead
US Auto Parts DC (Carparts.com)
Las Vegas, NV
02.2017 - 07.2020
- Implemented safety protocols for warehouse staff, reducing workplace accidents and injuries.
- Trained new employees on warehouse procedures, ensuring consistency in performance across the team.
- Reduced errors in shipped orders with thorough quality checks and proper documentation.
- Established clear communication channels within the team to facilitate smooth information flow regarding order statuses.
- Streamlined shipping operations for faster order fulfillment and better customer satisfaction.
- Coordinated with logistics providers to ensure timely delivery of products while minimizing costs.
- Collaborated with other departments to resolve any shipping issues or discrepancies promptly.
- Maintained accurate inventory records, ensuring seamless shipping operations and timely deliveries.
- Optimized warehouse layout for efficient picking and packing of orders, resulting in smoother workflow.
- Trained employees on equipment operation and safety protocols.
- Supervised warehouse operations by managing employees during shifts.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
Education
High School Diploma - Marketing, Culinary Arts
La Joya Community High School
Avondale, AZ06.2011
Skills
- Attention to detail
- Customer service
- Time management
- Problem-solving
- Worksite safety
- Project management
- Painting and finishing
- Scheduling and planning
- Drywalling
- Drywall installation
- Project Support
- Equipment installation
- Operations oversight
- Blueprints
- Roofing
- Conflict resolution
- Decision-making
- Production planning
- Team collaboration
- Risk assessment
- Strategic planning
- Performance management
- Industry regulations knowledge
- Construction methods
- Demolition techniques
- Video editing
- Software development
- Critical thinking
- Task prioritization
- Client communication
Timeline
Contractor
Self Employed Services
01.2021 - 03.2025
Warehouse Shipping Lead
US Auto Parts DC (Carparts.com)
02.2017 - 07.2020
High School Diploma - Marketing, Culinary Arts
La Joya Community High School