Isaac Etiang
Salt Lake City,UT
Summary
I am a driven Territory Account Manager with a proven track record at Equipment Share, excelling in sales and territory development. Skilled in CRM utilization and customer relationship management, I effectively foster relationships and drive business growth. My abilities to work well with people have consistently led to successful project outcomes and satisfied clients.
Overview
9
9
years of professional experience
Work History
Territory Account Manager-Core Solutions
Equipment Share
Salt Lake City, UT
01.2023 - Current
- Develop and grow assigned territories by prospecting new customers, initiating customer credit applications, and sign-ups.
- Maintain and nurture relationships with existing customers to expand reach and business opportunities with multi-state companies.
- Educate customers on various equipment solutions offerings and coordinating equipment rentals, new and used equipment sales, with various OEMs.
- Monitored customer needs and sales cycles using a company CRM, leveraging the tracking systems to make data-driven decisions to address customers' needs, and close sales.
- Collaborate with internal teams in credit, billing, collections, operations, and fleet to represent the company and the customer equitably.
- Conduct in-field job walks to meet with customers to assess their equipment needs.
Manager- Construction Warranty
Ivory Homes
Salt Lake City, USA
01.2021 - 01.2023
- Managed customer warranty accounts using the company CRM to ensure customer complaints were resolved satisfactorily.
- Managed and trained field warranty agents.
- Coordinated a seamless workflow with inspectors, subcontractors, superintendents, architects, sales and warranty agents, legal teams, and partners to deliver quality construction products that meet customers' needs.
- Oversaw departmental spending budgets and operational costs.
Sales Manager
Go Solar International LLC
Mbale, Uganda
10.2016 - 11.2020
- Analyzed market conditions to identify opportunities for business growth.
- Designed sales models that successfully persuaded financial institutions to finance our client's solar system purchases, increasing sales revenue, shortening DSO, and saving both time and money spent on collections.
- Prepared quotation estimates, credit terms, and negotiated terms of sales and service agreements.
- Supervised and trained field marketing agents, installation crews, and the handing over of project deliverables to the partners and customers.
- Built a CRM to maintain customer accounts, and provided ongoing technical support to our customers.
Education
B.Sc. - Applied Business Management, Emphasis Construction
BYU- Idaho
04.2024
A.A.S. - Civil Engineering
Uganda Technical College-Elgon
01.2019
Skills
- Sales and territory development
- Equipment solutions
- CRM utilization
- Construction project management
- Leadership
- Customer relationship management
- Negotiation and interpersonal communication skills
- Conflict resolution
- Construction software proficiency
- Microsoft Office suite
Volunteer Experience
Congregation Leader, Church of Jesus Christ of Latter-Day Saints, 2017-2020.
- Organized and conducted religious meetings of more than 150 congregants.
- Lead the teaching of life improvement principles to families and individuals of all ages.
- Offered counseling to married couples, single adults, youth and children facing personal and spiritual challenges.
- Directed the selection and training of volunteers in religious and community service programs.
- Oversaw all financial instruments; duties including evaluating budgets, reporting systems, collection and banking procedures and other financial control functions.
- Responsible for the approval and rejection of welfare benefit applications from member beneficiaries.
- Implemented procedures for custody control of office facilities and records.
International Service Missionary, The Church of Jesus Christ of Latter-Day Saints, 2014 -2016.
- Assisted in teaching and training local citizens spiritual and moral principles for productive living.
- Coordinated efforts to provide community services such as career orientation, youth empowerment camps, basic life skills trainings.
- Provided leadership support to local spiritual leaders of various spiritual congregations and community organizations.
Timeline
Territory Account Manager-Core Solutions
Equipment Share
01.2023 - Current
Manager- Construction Warranty
Ivory Homes
01.2021 - 01.2023
Sales Manager
Go Solar International LLC
10.2016 - 11.2020
B.Sc. - Applied Business Management, Emphasis Construction
BYU- Idaho
A.A.S. - Civil Engineering
Uganda Technical College-Elgon