Summary
Overview
Work History
Skills
Education
Accomplishments
Certification
Languages
Work Availability
Websites
Timeline
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Isaac Evans

Isaac Evans

Franchise Owner
Raleigh,NC

Summary

Dynamic leader with a proven track record at Jantize America, enhancing company performance through strategic planning and operational excellence. Skilled in organizational leadership and team building, I've significantly increased customer satisfaction and market share. Expert in crisis management and forging strategic partnerships, demonstrating both hard and soft skills essential for high-stakes environments.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work History

Franchise Owner

Jantize America
Raleigh, NC
05.2014 - Current
  • Hired and managed over 20 employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service in 9 states.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities in 9 states.
  • Cultivated strong relationships with over 10 external partners to foster collaboration and maximize resources.
  • Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.

Operating Partner

Jersey Mike's Subs
Raleigh, NC
03.2017 - 03.2023
  • Expanded company's market share by 20% by identifying new business opportunities and forging strategic partnerships in 9 states.
  • Oversaw recruitment efforts selecting top talent contributing to a diverse workforce of over 100 personnel capable of addressing complex business challenges.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Managed schedules, ensuring efficient use of time and resources for optimal results.
  • Conducted regular performance evaluations, providing employees with constructive feedback and setting clear goals for improvement.

Assistant Manager

Jersey Mike's Subs
Raleigh, North Carolina
11.2016 - 03.2017
  • Supervised day-to-day operations of 10 employees to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Shift Leader

Jersey Mike's Subs
Raleigh, North Carolina
2012.08 - 2014.08
  • Trained 20 new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Mentored younger less experienced employees by providing guidance, encouragement, and advice in navigating challenges inherent within working in a restaurant as a member of a team.

Skills

  • Operational Excellence
  • Training and coaching
  • Team Development
  • Team Bonding
  • Revenue Growth
  • Business Consulting
  • Customer Relationship Building

Education

No Degree - General Studies

Wake Technical Community College
Raleigh, NC
2007 - 2014

Accomplishments

  • Hired, trained, and mentored more than one hundred people - and counting - in the hospitality and service sectors.
  • Directed youth in their efforts to design and launch Christmas Town, a Project of Community Navigators, Community Builders
  • Volunteered in visitor instruction for astronomy and microbiology at North Carolina Museum of Natural Sciences
  • Jersey Mike's Mentorship Award
  • Jersey Mike's National Certified Trainer
  • United States Army Veteran
  • Citizens Assisting Police Certificate of Appreciation 2021
  • Military Missions in Action Certificate of Appreciation
  • Green Level High School Band Certificate of Appreciation 2021

Certification

  • CompTIA A+
  • National Restaurant Association Servsafe Manager
  • Coursera Google Project Management
  • Diocese of Raleigh Safe Environment Webinar
  • Gemological Institute of America, Jewelry Essentials
  • Jersey Mike's Mentorship Certification
  • U.S. ARMY Marksman Badge
  • U.S. ARMY Grenadier Badge

Languages

English
Native or Bilingual
Spanish
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operating Partner

Jersey Mike's Subs
03.2017 - 03.2023

Assistant Manager

Jersey Mike's Subs
11.2016 - 03.2017

Franchise Owner

Jantize America
05.2014 - Current

Shift Leader

Jersey Mike's Subs
2012.08 - 2014.08

No Degree - General Studies

Wake Technical Community College
2007 - 2014

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Isaac EvansFranchise Owner