Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Korina Lopez

Houston,USA

Summary

Customer-focused professional with extensive experience in hospitality, consistently delivering exceptional service in fast-paced environments. Demonstrates a proactive approach to completing assignments and identifying opportunities to assist colleagues and guests. Maintains rigorous adherence to health and safety regulations, ensuring a safe and welcoming atmosphere.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Gift Shop Sales Associate

Travel Traders Hotel Retail @ Hilton Americas
Houston, TX
05.2022 - Current
  • Provided exceptional customer service to gift shop guests, ensuring a positive shopping experience!
  • Assisted customers in selecting and purchasing merchandise, offering product recommendations, and answering questions.
  • Maintain accurate inventory records, conduct regular stock checks, and restock shelves as needed.
  • Manage cash register transactions with precision, handling payments, and providing correct change to customers.
  • Create visually appealing displays to showcase merchandise and attract customer attention.
  • Collaborate with team members to organize seasonal promotions and sales events, resulting in increased revenue.
  • Handle customer inquiries and resolve complaints promptly and professionally.
  • Utilize knowledge of products to provide detailed information about their features, benefits, and uses.
  • Perform morning or closing procedures for the gift shop, ensuring that security measures are followed at all times.
  • Assist in receiving shipments of new merchandise, verifying the accuracy of orders against invoices.
  • Maintain cleanliness and organization of the gift shop area throughout the day for optimal presentation.
  • Keeping track by supporting management in monitoring inventory levels, and recommending reordering when necessary.
  • Contributed ideas for improving overall store operations.
  • Achieved monthly sales targets consistently by actively engaging with customers.
  • Tracked sales performance using POS system data analysis tools.
  • Maintain knowledge of current industry trends related to gifts and home décor.
  • Implement strategies to reduce theft, and minimize loss through effective security measures.
  • Managed gift-wrapping services for customers, ensuring high-quality presentation, and securing fragile items.
  • Demonstrated strong product knowledge by providing detailed information.
  • Welcomed and assisted new hires during their onboarding process to ensure smooth integration.
  • Investigated customer complaints regarding damaged products, or resolving issues promptly.
  • Served as a backup cashier during peak hours, or when additional support was needed at the register.
  • Inspected damaged goods for return or exchange purposes as per company guidelines.

Debt Collector

FMA ALLIANCE LTD
Houston, TX
01.2020 - 03.2022
  • Negotiated and collected outstanding debts, consistently exceeding monthly collection targets.
  • Established rapport with debtors through effective communication, facilitating successful payment arrangements.
  • Verified accuracy of account information and updated records accordingly.
  • Monitored customer accounts for changes in payment patterns that could indicate fraud or other suspicious activity.
  • Provided timely feedback on collection efforts to management.
  • Implemented strategies to reduce bad debt write-offs by identifying at-risk accounts early.
  • Maintained accurate records of collection activities, ensuring compliance with regulations.
  • Assisted in developing departmental policies for efficient debt collection practices.
  • Provided management with regular updates on collection progress, highlighting recovery metrics.
  • Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.

Server/Waiter

Social Lab Hooka Lounge
Houston, TX
11.2019 - 12.2019
  • Ensured positive dining experiences through exceptional hospitality.
  • Communicated daily specials and menu options to boost sales.
  • Accurately processed orders and managed register operations efficiently.
  • Demonstrated strong multitasking skills by managing multiple tables during peak hours.
  • Maintained a clean work area for enhanced efficiency and guest satisfaction.
  • Responded promptly to guest inquiries, resolving concerns professionally.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Set up tables in between patrons to reduce wait times.

Restaurant Server

Mambo Seafood
Houston, TX
06.2019 - 11.2019
  • Delivered exceptional customer service by greeting guests, taking accurate orders, and ensuring timely food delivery.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Demonstrated extensive menu knowledge to assist customers with ingredients, preparation methods, and allergen information.
  • Communicated effectively with kitchen staff to ensure accurate order preparation and prompt service.
  • Managed high volume of tables during peak hours while maintaining focus on detail and personalized service.
  • Maintained cleanliness and organization of dining areas, server stations, and beverage areas throughout shifts.
  • Trained new servers on restaurant policies, procedures, menu details, and customer service expectations.
  • Accurately handled cash transactions using POS system in accordance with cash handling protocols.
  • Resolved guest complaints promptly and professionally to enhance overall dining experience.

House Cleaner

Ruthann House Cleaning
Houston, TX
05.2016 - 06.2019
  • Responsible for maintaining cleanliness and hygiene in a residential home, such as cleaning, organizing, and ensuring that the home environment is neat and comfortable for residents.
  • General cleaning: sweep, mop, and vacuum floors; dust surfaces; clean windows and mirrors; wipe down furniture and appliances, such as stovetops, refrigerators, ovens, and microwaves.
  • Bathroom Cleaning: Sanitize toilets, sinks, showers, tubs, and countertops; clean mirrors and floor tiles.
  • Organizing, arranging, and tidying up rooms, making beds, and decluttering spaces.
  • Maintaining cleanliness, organization, and overall upkeep of residential or commercial properties.
  • Professionalism, stamina for larger spaces, and the ability to handle industrial cleaning equipment.
  • Deep cleaning duties involve performing a thorough and intensive cleaning of a home or business, including scrubbing baseboards, washing windows, cleaning behind furniture, etc.

Education

High School Diploma - Business Ethics

Macarthur High School
Houston, TX
08.2020

Skills

  • Customer service
  • Hospitality services
  • Inventory management
  • Account management
  • Data analysis
  • Call center experience
  • Cash register management
  • Team collaboration
  • Time management
  • Shop organization
  • Equipment preparation
  • Problem-solving aptitude
  • Microsoft applications proficiency
  • POS systems
  • Credit and collections
  • Account monitoring

Certification

Food Handler Certification 10/01/22 - 10/01/24

Timeline

Gift Shop Sales Associate

Travel Traders Hotel Retail @ Hilton Americas
05.2022 - Current

Debt Collector

FMA ALLIANCE LTD
01.2020 - 03.2022

Server/Waiter

Social Lab Hooka Lounge
11.2019 - 12.2019

Restaurant Server

Mambo Seafood
06.2019 - 11.2019

House Cleaner

Ruthann House Cleaning
05.2016 - 06.2019

High School Diploma - Business Ethics

Macarthur High School

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