Isaac Garcia
Anaheim,CA
Summary
Knowledgeable, diligent and forward-thinking Director of Security focused on optimizing protections for individuals and assets. Integrates new and improved strategies and technologies to better meet company's needs with minimal operational disruption. Reviewed processes continuously to identify and correct deficiencies.
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Account Manager
Allied Universal Security Services
10.2023 - 11.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Trained new employees on customer service, money handling and organizing strategies.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
Director of Security
Nordic Security Service
12.2014 - 10.2023
- Oversaw management and maintenance of security-related tools, documents, standards and processes to maintain sustainable, compliant infrastructure.
- Recruited and managed competent personnel to handle security needs and maintain adequate coverage.
- Kept staff aware of security and safety concerns with regular meetings and drills.
- Evaluated current security operations and personnel to detect areas in need of improvement.
- Conducted needs assessments and worked closely with leaders to correct problems and implement improvements.
- Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
- Worked closely with IT department to ensure all information on computers and networks was completely secure.
- Maintained effective working relationships with local and state government agencies and collaborated closely on investigations.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Managed staff schedules for shifts and events to minimize overtime costs.
- Developed and implemented training procedures for newly hired personnel.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Monitored and authorized employee and guest access to guard against theft.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Developed and implemented training methods to promote improved officer performance.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
Lead Assembler
Innovative Hearth Products
03.2014 - 12.2014
- Completed accurate assembly work by positioning and aligning components.
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Prevented jams or wasted materials by setting and verifying parts clearances.
- Stored and disposed of hazardous materials to prevent environmental contamination and injury.
- Operated welding, press brake, plate rolls, angle and channel rolls and shears to complete assemblies.
- Assembled building material components, including wall panels and roof and floor trusses.
- Promoted worksite safety by explaining and enforcing OSHA requirements.
Education
Some College (No Degree) - Law Enforcement
Santa Ana College
Santa Ana, CAHigh School Diploma -
Lorina Griset Academy
Santa Ana, CA06.2014
Skills
- Security team leadership
- Security resource management
- Security screening
- Schedule oversight
- CCTV experience
- Staff assessments
- Fluent in Spanish
- Active listening
- People skills
- Team building
- Reliable and trustworthy
- Report writing
- Daily status reports
- Company risk mitigation
- Safety and security procedures
- Emergency Response
- Customer service
- Leadership
- Critical thinking
- Friendly, positive attitude
- Time management
- Multitasking
- Analytical
- Account management
- Teamwork and collaboration
- Client relations
- Goal oriented
- Client rapport
- Operations
- Staff management
- Schedule management
- Lead development
- Employee mentoring
- Administrative oversight
Timeline
Account Manager
Allied Universal Security Services
10.2023 - 11.2024
Director of Security
Nordic Security Service
12.2014 - 10.2023
Lead Assembler
Innovative Hearth Products
03.2014 - 12.2014
High School Diploma -
Lorina Griset Academy
Some College (No Degree) - Law Enforcement
Santa Ana College
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Sheila KuperSheila Kuper
Site Security Manager at Allied Universal Security ServicesSite Security Manager at Allied Universal Security Services
Hannah FrancoHannah Franco
Associate at In N OutAssociate at In N Out