Isaac Garcia
El Paso
Summary
Results-oriented and resourceful professional with extensive retail management experience. Proven success overseeing business operations, preventing loss, generating profits, and ensuring customer satisfaction within fast paced and competitive environment. Adept at recruiting and coordinating store managers, overseeing sales campaigns, inspecting stores, and reporting to top management. Proactive leader with a creative and energetic approach to performance improvement strategies. Excel at delivering cost-effective and revenue-driven solutions to enhance organizational performance, profitability, and customer retention. Possess exceptional communication, negotiation, problem solving, and relationship building skills. Proven expertise in: Operations Management, Customer Service, Strategic Planning, Merchandising, Retail Management, Brand Administration, Sales & Marketing, Budgeting & Forecasting, Process Improvement, Business Development, Financial Analytics, Product Loss Procedures, Inventory Management, People Engagement, Team Leadership & Training
Overview
31
31
years of professional experience
Work History
Store Manager
The Home Depot Inc
10.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Manager
Lowe's
01.2020 - 10.2020
- Formulated competitive strategies for store aimed at increasing market share and achieving exceptional performance in the industry.
- Spearheaded a cross-functional team of five managers and 211 associates for smooth running of daily operations. Oversee store operations, including general merchandising; optimize business performance through interpretation of key reports and scorecards concurrently reported findings to Regional Team. Implement store initiatives, such as budgeting, scheduling, wage performance, store maintenance, revenue generation, and safety administration in accordance with store policies. Organized and led training programs for managers and store associates to enhance skillset.
Store Manager
Walmart
01.1994 - 01.2019
- Formulated competitive strategies for store aimed at increasing market share and achieving exceptional performance in the industry.
- Spearheaded a cross-functional team of 14 managers and 455 associates for smooth running of routine operations. Oversaw major store operations, including general merchandising and consumable goods. Optimized business performance through interpretation of key reports and scorecards concurrently reported findings to Market and Regional Team. Implemented store initiatives, such as budgeting, scheduling, wage performance, store maintenance, revenue generation, and safety administration in accordance with store policies. Organized and led training programs for store associates to enhance skillset.
- Key Contributions:
- Exceeded sales revenue by $123M (24%) through execution of effective sales strategies.
- Played a key role in minimizing retail shrink to more than $300K (0.86%).
- Maximized annual customer traffic by 5% through implementation of instrumental marketing strategies.
- Earned Super Center of the year’s title in 2016.
- Oversaw stock levels worth $6.9M through effective inventory management.
- Enhanced associate turnover from 70% to 40%.
- Additional Experience: Co-Manager, Assistant-Manager, Trainee Assistant, Support-Manager, Department Manager, and Sales Associate for Walmart
Education
High School Diploma -
Ysleta High
El Paso, TX01-1996
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store operations
- Outstanding communication skills
- Team leadership and coaching
- Store merchandising
- Inventory management
- Retail inventory management
- Employee training
- Operations management
Community Service
Partner of Education Socorro Independent School District 2016-2019 | El Paso Children’s Hospital Annual Fundraising | El Dorado High School Mentorship Program | Pebble Hills High School Mentorship Program
Training
The National Food Registry of Food Safety Professionals, Operations Management, Personnel Management, Merchandising, Budgeting, Sales Assets Management, Policies & Procedures, Inventory Management, Customer Service
Timeline
Store Manager
The Home Depot Inc
10.2022 - Current
Store Manager
Lowe's
01.2020 - 10.2020
Store Manager
Walmart
01.1994 - 01.2019
High School Diploma -
Ysleta High
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