Isaac Gloria
Denton,TX
Summary
An applicant with many years of experience in various settings, that demonstrated a talent for customer service, warehouse work, food service and supervising. An Applicant that is excited by new challenges and has a willingness to learn. Someone who is truly focuses on personal growth; and who gives their all in everything they do no matter what it is.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Specialist (Green Shirt)
Trinity Food Services Group
127 N Woodrow Ln # 300, Denton, TX 76205
11.2022 - Current
- Managed storage area by organizing dry storage, cooler, and freezer adhering to storage design principles, and recommending improvements.
- Unloaded And Received Trucks
- Made Sure Entire County's population was fed and nutritional needs were met for 3 meals a day.
- Verified amount of items received in orders and cross-checked with invoices.
- Processed orders and reported to supervisory staff when stock dwindled.
- Managed and supervised 2 direct inmates under me and placement of Kitchen Supervisor Staff and Kitchen 10+ Inmates (amount varies)
- Prepared ingredients dry and frozen for meals days ahead of time.
Dasher
DoorDash
Jacksonville, NC / Denton, TX
01.2019 - Current
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Food Service Employee
Buc-ee's
Denton, TX
06.2022 - 10.2022
- Developed and maintained positive relationships with customers to enhance service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Set up and broke down food service lines quickly to maintain service flow.
- Learned other teammates' work tasks to train as backup.
- Strictly followed sanitation and food safety guidelines as required.
- Pursued learning opportunities to advance knowledge and take on leadership positions.
- Circulated kitchen area to receive work assignments and identify support task
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeting customers at the counter to fulfill requests and answer questions
Recovery Specialist
Home Depot
Lewisville, TX
02.2022 - 06.2022
- Identified stock needs, replace out-of-stock products, and assembled products for display.
- Operated Forklift and other have machinery.
- Used GIS software to locate merchandise.
- Organized inside and pallet backstock for easy replenishment
- Helped customers in every instance, for example locating a product, and answering any questions they might've had, while also trying to push sales to increase store revenue.
Produce Associate
Sams Club
Jacksonville, NC / Dallas TX
10.2021 - 02.2022
- Stocked fruits and vegetables and removed old or poor quality products.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Operated Balers, power jacks and forklifts
- Assisted with weekly inventory counts.
- Blocked produce and culled damaged or spoiled pieces.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Collaborated with store management to align with objectives and provide quality produce.
Grocery Team Leader
Food Lion Delhaize Group
Jacksonville, NC
01.2020 - 10.2021
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Monitored customers demonstrating suspicious behavior.
- Oversaw a team of employees all the way from unloading truck to getting products to the sales floor
- Trained and mentored new talent
Kitchen Team Member
Cookout
Jacksonville, NC
02.2018 - 10.2019
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Acquired new skills to support team and further accommodate customers needs.
- Collaborated with team to ensure the quickest times of service of food items
- Helped train and develop new team members
Food Service Team Member
Freddys Frozen Custard And Steakburger
Jacksonville, NC
02.2017 - 02.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept register accurate through correct billing, card and cash transactions, payment processing, and cash management practices.
- Worked on different stations to provide optimal coverage and meet production goals.
- Maintained order accuracy and customer satisfaction
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
Food Service Team Member
Noodles & Company
Jacksonville, NC
06.2016 - 02.2017
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Distributed food during busy peak periods to drive customer satisfaction.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Received orders from customers and input into order management system.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Developed and maintained positive relationships with customers to enhance service.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Jacksonville High School
Jacksonville, NC07.2018
Skills
- Warehouse Organization
- Merchandise Presentation
- Organization and Categorization
- Team Member Motivation
- Inventory Management
- Customer Order Fulfillment
Certification
ServsSafe Certified
Timeline
Warehouse Specialist (Green Shirt)
Trinity Food Services Group
11.2022 - Current
Food Service Employee
Buc-ee's
06.2022 - 10.2022
Recovery Specialist
Home Depot
02.2022 - 06.2022
Produce Associate
Sams Club
10.2021 - 02.2022
Grocery Team Leader
Food Lion Delhaize Group
01.2020 - 10.2021
Dasher
DoorDash
01.2019 - Current
Kitchen Team Member
Cookout
02.2018 - 10.2019
Food Service Team Member
Freddys Frozen Custard And Steakburger
02.2017 - 02.2018
Food Service Team Member
Noodles & Company
06.2016 - 02.2017
High School Diploma -
Jacksonville High School