Summary
Overview
Work History
Education
Skills
Timeline
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Isaac Gonzales

Austin,TX

Summary

A motivated and results-driven professional with a strong passion for the hospitality industry and a proven track record in sales and customer relationship management. Skilled in identifying and cultivating new business opportunities, developing tailored proposals, and building lasting relationships with clients. Possesses a deep understanding of market trends, guest needs, and the importance of delivering exceptional service. Adept at working in fast-paced environments, with a focus on achieving sales targets and driving revenue growth. Seeking to leverage experience and skills in a dynamic hospitality sales role, contributing to the success of a reputable hotel or resort.

Overview

4
4
years of professional experience

Work History

Sales Coordinator

Hotel Indigo
01.2024 - Current
  • Coordinating sales activities
  • Proficient in Microsoft Office and CRM software, with excellent organizational and communication abilities
  • Proven ability to manage multiple priorities in a fast-paced environment, ensuring smooth operations and customer satisfaction.

Front Desk Associate

New Waterloo
09.2022 - 02.2023
  • Guest Relations: Greet guests upon arrival, ensuring they receive a warm welcome and assistance with check-in processes
  • Reservations: Manage room bookings, both made in person and over the phone, using reservation software
  • Check-in/Check-out: Handle guest check-ins and check-outs efficiently and in a friendly manner
  • Information Desk: Provide guests with information about the hotel, its amenities, and the surrounding area
  • Handle Payments: Process payments for room reservations, services, and other amenities
  • Manage Communications: Answer phone calls, forward messages, and manage email correspondence
  • Problem Resolution: Address and resolve guest complaints or concerns in a timely and satisfactory manner
  • Maintain Cleanliness: Ensure the front desk and lobby areas are tidy
  • Inform housekeeping of any immediate needs
  • Coordinate with Other Departments: Liaise with housekeeping and maintenance departments to ensure room availability and quality.

Guest Services Supervisor

Holiday Inn
01.2023 - 01.2024
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
  • Help develop Opera training procedures for associates
  • Designated IHG Champion for the properties
  • Handles HeartBeat inquires (comments and complaints) and Enrollments
  • Daily inspect and improve procedures in place in the area of 3rdparty reservations
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest
  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone
  • Operates the hotel equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy
  • Maintains a friendly, cheerful and courteous demeanor at all times.

Pawn Broker/Sales

First Cash
06.2020 - 09.2022
  • - Evaluated a wide range of items, including jewelry, electronics, and collectibles, to determine their market value and potential loan amounts
  • Negotiated loan terms and purchase prices with customers, ensuring mutually beneficial agreements while adhering to company policies and regulatory requirements
  • Provided customers with detailed explanations of loan conditions, interest rates, and repayment terms, ensuring transparency and understanding
  • Managed inventory, including the intake, organization, and display of items, ensuring accurate records and secure storage of valuable assets
  • Assisted customers with loan renewals, payments, and redemptions, providing excellent customer service and fostering repeat business
  • Maintained up-to-date knowledge of market trends, pricing, and authentication techniques to accurately assess the value of items
  • Processed transactions efficiently, handling cash and maintaining balanced registers at the end of each shift.

Education

High school -

Crockett High School
Austin, TX
06.2018

Skills

  • Conflict management
  • Cash Handling
  • Hotel experience
  • Time management
  • English
  • Sales
  • Typing
  • Data entry
  • Time Management
  • Bartending
  • Hospitality
  • Customer relationship management
  • Customer service
  • Hotel management
  • Front desk
  • POS
  • Sales support

Timeline

Sales Coordinator

Hotel Indigo
01.2024 - Current

Guest Services Supervisor

Holiday Inn
01.2023 - 01.2024

Front Desk Associate

New Waterloo
09.2022 - 02.2023

Pawn Broker/Sales

First Cash
06.2020 - 09.2022

High school -

Crockett High School

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Isaac Gonzales