Isaac Gonzalez
Miami,FL
Summary
I have a dynamic and varied career, with experience spanning retail warehouse operations, aviation, and office management. From streamlining logistics and inventory in the warehouse to ensuring safety and customer satisfaction in aviation, and overseeing office operations with efficiency and precision, I’ve developed a wide-ranging skill set. This diversity has shaped me into a highly adaptable professional, capable of thriving in fast-paced, ever-changing environments. My ability to bring a mix of organization, problem-solving, and leadership to the table makes me a versatile asset in any industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
Florida Rehab Professionals Group, Inc.
05.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Ramp Agent
Swissport
01.2024 - 06.2024
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Helped train new employees in safe practices and warehouse procedures.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Warehouse Lead
Amazon
08.2023 - 02.2024
- Trained employees on equipment operation and safety protocols.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Followed verbal and written instructions to properly move and ship products.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Oversaw daily operations and shipping and handling processes.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Picked and packed order items.
Grocery Clerk
Publix
06.2020 - 09.2023
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Worked with floor team and managers to meet wide range of customer needs.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Deli Clerk
Publix
06.2020 - 09.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Education
Associate of Arts - Industrial Engineering
Broward College
Fort Lauderdale, FL06-2025
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Payroll processing
- Scheduling and calendar management
- Relationship building
Certification
- Licensed Insurance Agent/Broker - Florida Department of Insurance.
Languages
Spanish
Professional Working
Timeline
Office Manager
Florida Rehab Professionals Group, Inc.
05.2024 - Current
Ramp Agent
Swissport
01.2024 - 06.2024
Warehouse Lead
Amazon
08.2023 - 02.2024
Grocery Clerk
Publix
06.2020 - 09.2023
Deli Clerk
Publix
06.2020 - 09.2023
Associate of Arts - Industrial Engineering
Broward College
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