Isaac Gonzalez
Oklahoma City,OK
Summary
A Bilingual Dynamic and results-oriented professional with extensive experience in welding and customer service, notably at Nortek Air Solutions. Expert in various welding techniques and blueprint reading, complemented by exceptional relationship-building and problem-solving skills. Proven track record of enhancing workplace safety and customer satisfaction, demonstrating a commitment to excellence and teamwork.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
1
1
year of professional experience
Work History
Welder
Nortek Air Solutions
06.2023 - 12.2023
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
Sales Associate
Buckle
02.2023 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
No Degree - Welding
Francis Tuttle Technology Center
Oklahoma City, OK05-2023
High School Diploma -
Putnam City West High School
Oklahoma City, OK05-2022
Skills
- Welding
- Attention to detail
- Fabrication
- Blueprint reading
- Listening skills
- Problem-solving skills
- Time management
- Teamwork and collaboration
- Customer service
- Relationship building
- Goal oriented
- Outgoing personality
- Dining area maintenance
- Task prioritization
- Customer engagement
- Written and oral communication skills
- Excellent communication skills
- Lead database management
- Contact follow-up
Languages
Spanish
Native or Bilingual
Timeline
Welder
Nortek Air Solutions
06.2023 - 12.2023
Sales Associate
Buckle
02.2023 - 05.2023
No Degree - Welding
Francis Tuttle Technology Center
High School Diploma -
Putnam City West High School
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