Isaac Grillo
Summary
Brand Ambassador dedicated to driving awareness and promoting market growth. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Committed to leveraging these qualities to drive team success, contribute to organizational growth, and increase brand awareness. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Ready to help team achieve company goals. Dynamic professional who possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations and driving sales.
Overview
17
17
years of professional experience
Work History
Operating Partner
Gourmet Booze
01.2020 - Current
- Created, Launched, and Managing specialty syrup and garnish company
- Improved overall customer satisfaction through timely and effective problem resolution.
- Implemented quality control measures to ensure consistent delivery of products or services.
- Optimized supply chain management, reducing costs and increasing reliability of deliveries.
- Recruited and hired qualified candidates to fill vacancies.
- Managed effective customer service and quality assurance programs to protect business reputation.
Spirit Development Consultant
Casazar, Mercado 28, and Other Emerging Brands
01.2016 - Current
- Consultant on spirit flavor profiles prior to hitting the market
- Creates recipes for startup companies in ready to drink category
Beverage Consultant
W HOTEL, Sanctuary Hotel, Wynn Hotel
01.2008 - Current
- Designed 50+ prominent bar programs nationally
- Staff trainings
- Liquor costing and ordering
- Responsible for negotiating brand deals and all other aspects
- Clients: Wynn Hotel Group, Sanctuary Hotel NYC, Scarpetta, and many more nationwide
Brand Ambassador
Gallo - Otello Cecci
12.2021 - 08.2023
- Fulfilled required KPI's
- Key account manager
- Liaison with distributer
- Cocktail and menu placements
- Extensive on and off premise Activations
- Brand education
- Staff trainings
Brand Ambassador / Educator
Constellation
08.2018 - 08.2020
- Full spirit portfolio ambassador to Canada
- Education across all spirit brands for suppliers and all individual markets
- Responsible for all training and education for all of constellation brands spirits with the exception of Svedka.
- Handled all distributer gsm's for the country
Regional Brand Ambassador
Constellation
08.2018 - 08.2020
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Mi Campo Tequila Captain for Florida
- Launched sister brand of Casa Noble Tequila Mi Campo.
- Responsible for all required kpi's and national education and trainings
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
- Drove customer engagement by creating interactive activities that showcased unique features of promoted products.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
Managing Partner
Death Or Glory
01.2016 - 02.2020
- Cultivated a culture of continuous improvement by encouraging staff development through training programs and workshops.
- Managed complex projects across multiple departments, ensuring timely completion within budget constraints.
- Aligned business objectives with industry best practices to ensure the firm remained compliant with regulatory requirements and maintained its reputation for excellence.
- Established and implemented business procedures and process improvements.
- Bar design
- Organized and Hosted brand sponsored events
- Press
- Managed and launched off premise popups for bar
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
Managing Partner
Repour Bar
01.2014 - 02.2020
- Established and implemented business procedures and process improvements.
- Led recruitment efforts to attract top talent, contributing to a highly skilled workforce capable of meeting client demands effectively.
- All startup responsibilities
- Organized and Hosted brand sponsored events
- Press
Brand Ambassador
Afrohead Rum
01.2014 - 01.2017
- Sales Representative support to increase both placements and sales.
- Cocktail design
- Regional trainings in florida.
- Assisted in launching the new brand into new markets
- Press for the company both in print and on camera
Bar Manager
Haven Lounge
09.2012 - 12.2014
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Improved customer service rankings by resolving issues quickly and accurately.
- Enhanced team productivity through effective scheduling and task delegation.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
Education
Associate of Applied Science - Computer / Business
Chaminade University of Honolulu
Honolulu, HIAssociate of Arts - Culinary
The Art Institute of Colorado
Denver, COSkills
- High energy
- Self Motivation
- Budget balancing and management
- Key accounts management
- Goal-oriented mindset
- Ability to Increase Brand Awareness
- Project management experience
- Strategic planning capabilities
- Customer Relationship Building
- Staff Trainings and Demos
- Excellent public speaking
- Sales and negotiation tactics
- In-depth wine and spirits knowledge
- Excellent Teamwork and Collaboration with management and co-workers
- Excellent Communication
- Adaptability and Flexibility
Timeline
Brand Ambassador
Gallo - Otello Cecci
12.2021 - 08.2023
Operating Partner
Gourmet Booze
01.2020 - Current
Brand Ambassador / Educator
Constellation
08.2018 - 08.2020
Regional Brand Ambassador
Constellation
08.2018 - 08.2020
Spirit Development Consultant
Casazar, Mercado 28, and Other Emerging Brands
01.2016 - Current
Managing Partner
Death Or Glory
01.2016 - 02.2020
Managing Partner
Repour Bar
01.2014 - 02.2020
Brand Ambassador
Afrohead Rum
01.2014 - 01.2017
Bar Manager
Haven Lounge
09.2012 - 12.2014
Beverage Consultant
W HOTEL, Sanctuary Hotel, Wynn Hotel
01.2008 - Current
Associate of Applied Science - Computer / Business
Chaminade University of Honolulu
Associate of Arts - Culinary
The Art Institute of Colorado
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