Isaac Hinkle
Customer Service Representative
Boonville,IL
Summary
Thorough Customer Retention Specialist with 2 years of experience working in the insurance industry with one of the leading insurance companies in the country. Committed to providing superb customer service efficiently and courteously. Proficient in processing new accounts and explaining new services and products to interested customers.
Overview
8
8
years of professional experience
Work History
Sales Associate
Dollar General
04.2023 - 03.2024
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Conducted regular inventory counts for accurate record-keeping and effective merchandise replenishment planning.
- Assisted in loss prevention efforts by vigilantly monitoring the sales floor and reporting suspicious activity to store management as necessary.
- Supported store cleanliness standards by regularly organizing shelves, folding clothing items, cleaning surfaces, sweeping, and mopping the floor space.
Retention Specialist II
State Farm Insurance Inc
09.2020 - 03.2022
- Conducted thorough risk assessments for clients to determine appropriate coverage levels and minimize potential liabilities.
- Developed comprehensive knowledge of various insurance products, enabling more informed recommendations to clients based on their needs.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Streamlined internal processes for better efficiency in handling customer inquiries and complaints.
- Increased team productivity by providing training on best practices for retaining customers.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
Self Checkout Host / Money Center Cashier
Walmart
08.2016 - 09.2019
- Provided exceptional customer service, answering questions about products and guiding customers through the self-checkout process.
- Acted as a liaison between customers and store staff, facilitating communication to ensure all parties were informed about ongoing issues or updates regarding self-checkout machines.
- Trained new employees on proper usage of the self-checkout system, promoting consistent performance standards across the team members
- Assisted in loss prevention efforts by observing customer behavior and reporting suspicious activities to store management or security personnel when needed.
- Exceeded expectations in balancing multiple tasks simultaneously during peak business hours without compromising quality of service or accuracy of transactions.
Education
Associate of Arts - Fine Arts
State Fair Community College
Boonville, MO 05.2001 -
Skills
Payment Processing
Bill payment
Complaint resolution
Documentation skills
Upselling and Cross Selling
Understanding of sales retention
Customer service experience
Retention strategies knowledge
De-Escalation Techniques
Needs Assessment
Account Management
Call Documentation
Professionalism
Multitasking
Problem-Solving
Timeline
Sales Associate
Dollar General
04.2023 - 03.2024
Retention Specialist II
State Farm Insurance Inc
09.2020 - 03.2022
Self Checkout Host / Money Center Cashier
Walmart
08.2016 - 09.2019
Associate of Arts - Fine Arts
State Fair Community College
05.2001 -