Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Isaac Hernandez

Dalton,GA

Summary

Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution. Professional in customer service management with proven track record of driving customer satisfaction and operational efficiency. Known for strong leadership, effective problem-solving, and excellent communication skills. Adept at fostering team collaboration and adapting to evolving challenges to achieve consistent results. Skilled in conflict resolution, process optimization, and delivering high-quality customer experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Leader

Chick-fil-A
03.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.

Crew Member

Little Caesars Pizza
06.2021 - 01.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Busser

Los Reyes Mexican Restaurant
07.2020 - 12.2020
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Education

Associate of Applied Science - Business Analytics

Georgia Northwestern Technical College
Dalton, GA
05-2027

Certificate - Business Analytics

Kennesaw State University
Kennesaw, GA
10-2024

High School Diploma -

Dalton High School
Dalton, GA
05-2023

Skills

  • Daily workflow improvement
  • Staff education and training
  • Multitasking
  • Complaint resolution
  • Call center experience
  • Customer service excellence
  • Strategic Planning
  • Business Analytics
  • Analytics Understanding
  • Basic Computer Troubleshooting
  • Computer user assistance
  • Basic Coding

Certification

  • Business Analytics Kennesaw State University October 2024

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Team Leader

Chick-fil-A
03.2023 - Current

Crew Member

Little Caesars Pizza
06.2021 - 01.2023

Busser

Los Reyes Mexican Restaurant
07.2020 - 12.2020

Associate of Applied Science - Business Analytics

Georgia Northwestern Technical College

Certificate - Business Analytics

Kennesaw State University

High School Diploma -

Dalton High School

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Isaac Hernandez