Isaac Hernandez
Cartersville,GA
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Custard Insurance Adjusters Inc.
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed a high volume of calls daily, averaging 75-100 calls, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
General Merchandise Expert/Crew Trainer
Target
04.2021 - 11.2024
- Trained new team members on operational procedures and customer service standards.
- Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.
- Completed efficient weekly pricing changes for general merchandise categories
- Analyzed sales trends to adjust product placement and promotional strategies effectively.
Roofer
R.C. Quality Roofing
09.2019 - 07.2021
- Complied with quality standards, safety practices, company policies and best practices
- Expanded knowledge of roofing materials, techniques and cost effectiveness
- Removed and disposed of old roofing materials.
- Safely used all tools and equipment to prevent worksite injuries.
Host
Yard House Restaurant
10.2017 - 09.2019
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Resolved guest inquiries and complaints, fostering a welcoming environment.
- Trained 11 new hosts on restaurant protocols and customer service standards.
Education
High School Diploma -
Victory Tech High School
Morganfield, KYSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem-solving skills
- Complaint handling
Affiliations
SGA - Student Government Association - Vice President, July, 2019
Certification
Certified Electrician, July, 2019
Timeline
Customer Service Representative
Custard Insurance Adjusters Inc.
11.2024 - Current
General Merchandise Expert/Crew Trainer
Target
04.2021 - 11.2024
Roofer
R.C. Quality Roofing
09.2019 - 07.2021
Host
Yard House Restaurant
10.2017 - 09.2019
High School Diploma -
Victory Tech High School