Summary
Overview
Work History
Education
Skills
Timeline
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Isaac Hero

Noblesville,IN

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Experienced in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

12
12
years of professional experience

Work History

Account Manager and Expense Auditor

Tangoe
04.2021 - 07.2023
  • Managed over ten customer accounts concurrently.
  • Identified and facilitated the implementation of savings totaling several million.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.

Billing Specialist

Tangoe
05.2019 - 04.2021
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Monitored customer accounts to identify and rectify billing issues.
  • Worked with multiple departments to check proper billing information.
  • Processed and verified invoices to secure accuracy of billing information.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.

Account Specialist

Tangoe
10.2016 - 05.2019
  • Reconciled customer accounts and identified discrepancies for further investigation.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
  • Familiar with internal ordering systems with Verizon, AT&T, Sprint, T-Mobile, Bell and other carriers.
  • Managed multiple customer inboxes, resolving issues and other requests in a timely manner.

Customer Service and Sales Representative

Musician’s Friend
09.2015 - 10.2016
  • Facilitated hundreds of sales and customer service calls.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Delivered superior customer service to retain existing customers and attract future customers.

Laundry Technician

Riverview Hospital
10.2013 - 09.2015
  • Tasked with maintaining and updating inventory.
  • Coordinated with internal teams to facilitate prompt delivery.

Cashier

McDonald's
05.2011 - 10.2013

Education

Diploma -

Noblesville High School
Noblesville, IN

Skills

  • Financial Statements Expertise
  • Financial Modeling
  • Chart and Graph Preparation
  • Customer Relationship Management
  • Data Trending
  • Customer Experience
  • Data Extracting
  • Database Management

Timeline

Account Manager and Expense Auditor

Tangoe
04.2021 - 07.2023

Billing Specialist

Tangoe
05.2019 - 04.2021

Account Specialist

Tangoe
10.2016 - 05.2019

Customer Service and Sales Representative

Musician’s Friend
09.2015 - 10.2016

Laundry Technician

Riverview Hospital
10.2013 - 09.2015

Cashier

McDonald's
05.2011 - 10.2013

Diploma -

Noblesville High School

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Isaac Hero