Isaac Herrera
Corpus Christi,USA
Summary
Sales associate committed to excellent customer service with 10 years of experience in sales. Self-motivated and organized team player and skilled communicator. Stellar staff recruiter and mentor. Produced impressive sales numbers throughout time as a sales worker. Top 5 Sales Associate every month since beginning employment. Average 15 car sales sold every month.
Overview
10
10
years of professional experience
Work History
Sales Associate/Automotive ECommerce Sales Associa
AutoNation Chevrolet Cadillac Corpus Christi
06.2022 - Current
- Interacts with hundreds of customers – online, over the phone, and in person – to help guide their vehicle purchase in a no-haggle sales environment.
- Respond to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience.
- Provide outstanding communication and listening skills to help my customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
- Provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.
- Responsible for selling new and used vehicles at gross profit, customer satisfaction, and volume standards expected by America’s Largest Automotive Retailer.
- Search our national inventory of over 100,000 vehicles to help find the perfect match for my customer.
- Describe all optional equipment and accessories available for customer purchase, and explain in detail product features and benefits.
- Use outstanding communication and listening skills to help negotiate terms that ensure payment options meet your customers’ lifestyles, budgets, and expectations; close the deal.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Sales Lead
Ashley Home Store
05.2021 - 06.2022
- In charge of leading staff training and making sure that the store is meeting quotas
- Ensuring that product knowledge is always up to date
- Help colleagues’ close deals
- Years of resolving complex customer inquiries for myself and colleagues
- Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
- Increased sales and customer satisfaction through personalized servicing.
Sales Associate
Ashley Home Store
01.2014 - 05.2021
- Continuously becoming familiar with products coming in and out of the store
- Listening and informing customers of the reasons why they should buy our merchandise and showing them different features, benefits, and advantages of our products to make sure that it meets all their needs
- Maintaining the store by ensuring that it is clean and appropriate for customers, making phone calls to potential customers or returning customers
- Courteous and attentive to co-workers and members to ensure that they earned their trust in me to create a healthy and productive work environment
- Made sure to be honest, forthright and committed to doing what is right when selling our products and working alongside my team
- Making sure to be accessible to my customers whenever they need me to ensure that their experience with us runs smooth
- Always made sure to go into work with a positive attitude to help support my coworkers and I to reach our goals and make the best out of every day.
Assistant Manager
Ashley Home Store
01.2016 - 01.2017
- Supported the store manager in all aspects of managing an exclusive furniture store
- Helped increase month-to-month sales revenue
- Led staff training and thoroughly educated staff on store products
- Developed sales team into a sales juggernaut
- Enforced company operations policies
- Employee scheduling.
Education
Associate in Arts in Business Administration -
Del Mar College
Corpus Christi, Texas01.2020
High School Diploma -
West Oso High School
Corpus Christi, Texas06.2011
Skills
- Financial management
- In-store logistics
- Excellent oral and written communication skills
- Highly organized
- Skilled problem solver
- Team player with exceptional leadership abilities
- Excellent customer service
- Retail Sales and Management
- Sales expertise
- Goal-Driven
Accomplishments
Reached Mark of Excellence in my first year of working with Autonation.
References
- Daniel Samuels, (361) 232-7015
- Alex Ginsburg, (361) 658-3291
- Luis Gonzalez, (832) 512-8212
Hobbies and Interests
Spending time with family, Fishing, Woodworking, and Traveling
Timeline
Sales Associate/Automotive ECommerce Sales Associa
AutoNation Chevrolet Cadillac Corpus Christi
06.2022 - Current
Sales Lead
Ashley Home Store
05.2021 - 06.2022
Assistant Manager
Ashley Home Store
01.2016 - 01.2017
Sales Associate
Ashley Home Store
01.2014 - 05.2021
Associate in Arts in Business Administration -
Del Mar College
High School Diploma -
West Oso High School
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