Isaac Howell
San Antonio,TX
Summary
Bringing 10 years of experience in high paced restaurants; skilled at FOH & BOH operations. Hardworking and enthusiastic I stay on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
8
8
years of professional experience
Work History
BOH Line Cook
Nineteen Hyaku
09.2023 - 04.2024
- Consistently met high volume demands while maintaining impeccable quality control standards for all dishes prepared.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed.
- Trained new hires, fostering a positive team environment and contributing to overall staff development.
- Collaborated with fellow cooks to develop new menu items, increasing customer satisfaction and repeat business.
- Enhanced kitchen efficiency by streamlining food preparation processes and organizing workstations for optimal performance.
- Effectively communicated with front-of-house staff members on order modifications or allergy concerns for guest satisfaction.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Sauté Line Cook
Arrosta
01.2021 - 09.2023
- Covered, dated, rotated and properly stored food items to preserve quality and freshness.
- Organized server tickets to expedite food orders.
- Sauteed and seasoned meats, pastas and vegetables to customer taste preference.
- Maintained neat appearance and clean uniform to project professionalism to customers.
- Liaised with sous chef throughout shift to obtain food prep and kitchen management instructions.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
Expeditor
Lone Star Cafe & Bar
03.2022 - 08.2022
- Coordinated service for food runners and other kitchen staff.
- Illustrated knowledge of menu and service offerings to educate guests.
- Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
- Provided mentorship and guidance to new kitchen team members.
- Monitored project progress and presented status to leaders to solve productivity issues.
Server/Server Assistant
Shiro Sushi Bistro
11.2020 - 11.2021
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Calculated charges, issued table checks, and collected payments from customers.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Cleared dishes after courses for prompt table maintenance.
- Provided exceptional service to high volume of daily customers.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Greeted guests with friendliness and professionalism.
- Offered product samples, answered questions and suggested products.
- Effectively multitasked within fast-paced environment.
- Executed cash transactions quickly and accurately.
- Supported serving staff in delivering accurate and well-presented food orders.
- Applied proactive and resourceful nature to create pleasant guest experiences.
Busser/Expeditor
Lone Star Cafe & Bar
12.2019 - 03.2020
- Coordinated service for food runners and other kitchen staff.
- Illustrated knowledge of menu and service offerings to educate guests.
- Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
- Provided mentorship and guidance to new kitchen team members.
- Adhered to corporate standards and policies in overseeing restaurant operations.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
Food Runner/Server Assistant
Playland Pizza
01.2019 - 09.2019
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Offered insight into menu items to answer customer questions.
- Responded quickly to customer concerns and escalated major issues to management.
- Assisted servers to optimize guest dining experience.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Memorized dining room floor plans and understood seat number system.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Effectively multitasked within fast-paced environment.
Cashier Team Lead
Chacho's
09.2018 - 12.2018
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments for customers quickly and accurately to exceed productivity standards.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered customer questions, provided store information, and directed customers to designated store areas.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Busser
Lone Star Cafe & Bar
01.2016 - 06.2018
- Cleared tables to maintain high turnover rate and minimize wait times.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Wiped down and cleaned chairs, booths and highchairs.
- Helped employees complete required activities during peak periods.
- Swept, mopped and removed debris from dining room floors.
- Served water, coffee and soft drinks and offered refills to promote excellent customer service.
- Transported filled bus tubs to kitchen dishwashing area.
- Washed dishes and disposed of trash in designated receptacles.
- Worked with front-of-house management to promote consistent workflows, keeping restaurant running smoothly during busy periods.
Education
High School Diploma -
Harlandale High School
San Antonio, TX2014
Skills
- Quality Control
- Project Management
- Food Presentation
- Menu Memorization
- Liquor, Wine and Food Service
- Effective Customer Upselling
- Conflict and Complaint Resolution
- Cool Under Pressure
- High Energy and Stamina
- Team Player
- Store Opening and Closing
- Team Leadership
- New Hire Training
- Food Preparation
- Knife Skills
Timeline
BOH Line Cook
Nineteen Hyaku
09.2023 - 04.2024
Expeditor
Lone Star Cafe & Bar
03.2022 - 08.2022
Sauté Line Cook
Arrosta
01.2021 - 09.2023
Server/Server Assistant
Shiro Sushi Bistro
11.2020 - 11.2021
Busser/Expeditor
Lone Star Cafe & Bar
12.2019 - 03.2020
Food Runner/Server Assistant
Playland Pizza
01.2019 - 09.2019
Cashier Team Lead
Chacho's
09.2018 - 12.2018
Busser
Lone Star Cafe & Bar
01.2016 - 06.2018
High School Diploma -
Harlandale High School
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