Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Isaac Hunter

Memphis,TN

Summary


I aspire to gain valuable experience and advance my career within your esteemed organization. Possessing robust verbal and written communication skills, I adeptly discern customer requirements and effectively showcase suitable company products and services. My objective is to secure a permanent position with an innovative employer, enabling me to make meaningful contributions to the company's achievements while enhancing my expertise and proficiencies.

Overview

4
4
years of professional experience

Work History

Service Center Specialist

Volvo Group
03.2023 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Documented problems and corrective actions to maintain records.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved accounting, service and delivery concerns.

Building Engineer

Sheraton Hotel & Resorts
05.2022 - 02.2023
  • Performed preventive maintenance and corrective repair to maintain buildings, industrial systems, equipment and grounds.
  • Maintained computerized or manual equipment logs to detail preventive work.
  • Responded quickly to emergencies and summoned additional assistance to mitigate potentially hazardous situations.
  • Conveyed thoughts and recommendations to supervisors, contractors and other stakeholders to resolve building-related problems.
  • Stooped, stood, climbed and lifted heavy equipment to perform installations.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Replaced worn or broken parts on machines and equipment.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Installed and maintained plumbing and HVAC systems.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.

Tour Guide

Backbeat Tours
04.2022 - 05.2022
  • Guided groups of up to 10 people on scheduled tours.
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
  • Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
  • Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Built personal relationships with guests to promote positive experiences.

Technician

Stanley Steemer
01.2022 - 04.2022
  • Maintained quality assurance and customer satisfaction objectives.
  • Maintained compliance with regulatory standards and safety requirements.
  • Completed job reports and logs immediately following service calls.
  • Addressed routine equipment maintenance according to established schedule.
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Worked with diverse types of weather and ground conditions.
  • Assist in all duties necessary to provide quality carpet and upholstery cleaning; or tile and grout cleaning.
  • Productively and safely move furniture to prepare the home for cleaning. Account for and return all cleaning tools, hoses, chemicals, etc. to the truck before departure from the customer's home. Uphold all company policies and procedures

Customer Service Representative

Naval Support Activity Mid-South
09.2019 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Cross-trained and provided backup support for organizational leadership.

Education

High School Diploma -

Wooddale High
Memphis, TN
05.2015

Skills

    Warehouse Management and Organization

    Exceptional Customer Service

    Proficient in Call Center Operations

    Effective Customer Support

    Human Resources Knowledge

    In-depth Warehouse Distribution Experience

    Strong Leadership Abilities

    Problem-Solving and Troubleshooting Skills

    Communication and Interpersonal Skills

    Adaptability and Flexibility in Dynamic Environments

    Attention to Detail and Accuracy

    Team Collaboration and Cooperation

    Equipment Operation and Maintenance

    Time Management and Prioritization

    Working with Diverse Groups Empathy and Understanding

Accomplishments

  • Tennessee Army National Guard Individual Achievement Award - July 2020
  • Tennessee Army National Guard Individual Achievement Ribbon - July 2022

Affiliations

US ARMY NATIONAL GUARD 6/26/2018

Timeline

Service Center Specialist

Volvo Group
03.2023 - Current

Building Engineer

Sheraton Hotel & Resorts
05.2022 - 02.2023

Tour Guide

Backbeat Tours
04.2022 - 05.2022

Technician

Stanley Steemer
01.2022 - 04.2022

Customer Service Representative

Naval Support Activity Mid-South
09.2019 - 01.2022

High School Diploma -

Wooddale High

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Isaac Hunter