Isaac Hyslip
Glendale,AZ
Summary
Dynamic professional with a proven track record at Trilogy Inc., adept in crisis intervention and enhancing client satisfaction through problem-solving and attentive service. Excelled in fast-paced and highly demanding environments, demonstrating exceptional time management and interpersonal skills. Achieved significant improvements in member well-being and operational efficiency, showcasing an ability to adapt and address challenges with empathy and creativity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Care Provider
Trilogy Inc.
06.2021 - 08.2023
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peace.
- Ensured a safe and constructive environment for members through diligent monitoring and reporting of any potential hazards or concerns.
- Maintained detailed records of members' habilitation progress, health goals, and socialization goals, communicating updates to supervisors and family members as needed.
- Maintained clean, safe, and well-organized patient environment.
- Supported members' emotional well-being by empathetically engaging in conversation and active listening.
- Assisted in toileting and grooming.
Barista
WeBe Coffe Roasters
06.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Seasonal Sales Representative
REI
05.2024 - 11.2024
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Shift Supervisor
Starbucks
05.2019 - 02.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
Associate of Arts - Early Elementary Education
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Adaptive and creative
- Patient
- Dependable and responsible
- Strong ethics
- Compassionate care
Certification
- AZ Level 1 Fingerprint Clearance.
- CPR and first aid certification.
- Article 9 (Client rights).
- Prevention and support (behavior intervention).
Timeline
Barista
WeBe Coffe Roasters
06.2024 - Current
Seasonal Sales Representative
REI
05.2024 - 11.2024
Direct Care Provider
Trilogy Inc.
06.2021 - 08.2023
Shift Supervisor
Starbucks
05.2019 - 02.2021
Associate of Arts - Early Elementary Education
Maricopa Community Colleges, Glendale Community College
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