Isaac Jackson
Montgomery,AL
Summary
Adept at enhancing security measures and IT systems, I leveraged my expertise in technical troubleshooting and team management at the 187th Fighter Wing and United States Air National Guard. Achievements include streamlining communication protocols and reducing incident response times, alongside mentoring teams for professional growth. My approach blends rigorous security protocols with exceptional customer service, ensuring robust, user-friendly IT support.
Experienced with troubleshooting and resolving technical issues promptly. Utilizes strong communication and problem-solving skills to effectively assist users and ensure optimal system performance. Knowledge of various hardware and software platforms, providing comprehensive support and technical guidance.
Friendly and proactive individual with strong problem-solving abilities and passion for technology. Knowledgeable in basic networking concepts and familiar with troubleshooting software and hardware issues. Committed to delivering solutions that enhance user productivity and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Forces Supervisor
187th Fighter Wing
08.2019 - Current
- Coordinated emergency preparedness drills to ensure timely response to potential crises situations while maintaining safety of all involved parties.
- Achieved successful resolution of security breaches through decisive action and strategic planning.
- Reduced response time to incidents by streamlining communication protocols and procedures.
- Implemented robust access control systems, minimizing unauthorized entry into secured areas.
- Streamlined reporting processes for more efficient resolution of identified issues or concerns.
- Developed and enforced policies that resulted in increased compliance with regulations and reduced violations among personnel.
- Increased team efficiency by optimizing schedules, ensuring adequate coverage at all times.
- Mentored junior Security Forces personnel, fostering professional growth and development.
- Enhanced security measures by implementing comprehensive training programs for Security Forces team members.
- Maintained a safe environment with regular security assessments and proactive threat mitigation strategies.
IT Help Desk Technician
United States Air National Guard
10.2023 - 02.2025
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Assisted in system migrations, ensuring minimal downtime and a smooth transition for all users involved.
- Developed technical documentation for internal use, simplifying processes for team members and end-users alike.
Education
Bachelor Of Applied Arts And Science - Criminal Justice
Amridge University
Montgomery, AL11.2024
Skills
- Vehicle inspections
- Team management
- Weapons handling
- Self-defense training
- Remote support
- Security protocols
- IT documentation
- Hardware repair
- Network connectivity
- Incident reporting
- Software updates
- Wireless networking
- Virus removal
- Operating systems expertise
- Problem resolution
- Email configuration
- Technical issues analysis
- Technical troubleshooting
- Customer service expert
- Microsoft outlook
- Software diagnosis
- Desktop support
- Windows 10
Certification
- CompTIA Security+
- Active Secret Security Clearance
Timeline
IT Help Desk Technician
United States Air National Guard
10.2023 - 02.2025
Security Forces Supervisor
187th Fighter Wing
08.2019 - Current
- CompTIA Security+
- Active Secret Security Clearance
Bachelor Of Applied Arts And Science - Criminal Justice
Amridge University
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