ISAAC JOHNSON
Mobile
Summary
Sales Representative with a proven track record in achieving customer retention goals through effective relationship building and in-depth product knowledge. Demonstrated ability to promote products and increase revenue by engaging customers and delivering tailored sales recommendations. Experienced in organizing displays, restocking shelves, and providing knowledgeable assistance to enhance customer experience. Strong leadership skills in training and mentoring new associates to drive team success.
Overview
8
8
years of professional experience
Work History
Social Media Manager
BoxOwt
Mobile
03.2025 - Current
- Managed community engagement by responding to comments and messages promptly.
- Analyzed social media metrics to refine content and improve engagement rates.
- Curated and scheduled posts using social media management tools effectively.
- Coordinated influencer partnerships to enhance brand visibility on social platforms.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Managed the daily operations of all assigned social media accounts.
Operations Manager
BoxOwt
Mobile
03.2025 - Current
- Oversaw daily operations and ensured compliance with safety standards.
- Led team meetings to discuss workflow improvements and process enhancements.
- Managed inventory levels and coordinated supply chain logistics efficiently.
- Trained new staff on operational procedures and company policies.
- Streamlined communication between departments to enhance collaboration.
- Implemented quality control measures to maintain product standards consistently.
- Developed schedules to optimize resource allocation across teams.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
SALES ASSOCIATE
SKIMS
Atlanta
08.2024 - 03.2025
- Maintained store appearance by organizing merchandise and restocking shelves.
- Processed transactions accurately using point-of-sale systems.
- Assisted customers in selecting products and providing styling advice.
- Collaborated with team members to enhance customer service and sales strategies.
- Educated customers on brand values and product features effectively.
- Handled customer inquiries and resolved issues promptly and professionally.
STORE MANAGER
Lids
Montgomery
10.2021 - 10.2024
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Stocked and organized products in storage spaces and retail shelves.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
Assistant Manager
JOANN Fabrics and Crafts
Montgomery
03.2024 - 08.2024
- Supported management in developing training programs for new employees.
- Assisted team in executing daily operational tasks and improving workflow efficiency.
- Implemented quality control measures to ensure adherence to company standards.
- Facilitated communication between departments to enhance collaboration and productivity.
- Analyzed inventory levels and coordinated restocking efforts to meet demand.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Established processes for monitoring customer satisfaction levels.
Sales Representative
Globe Life Insurance
Mobile
08.2022 - 01.2023
- Engaged customers to identify their needs and recommend suitable products.
- Demonstrated product features and benefits to potential buyers effectively.
- Maintained customer relationships through follow-ups and personalized service.
- Trained new sales staff on product knowledge and sales techniques.
- Analyzed market trends to adjust sales strategies and offerings accordingly.
- Provided feedback to management on customer preferences and market demands.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
ASSISTANT STORE MANAGER
Lids
Mobile
11.2019 - 10.2021
- Set sales targets and budgets for team leads and employees to follow.
- Implemented loss prevention strategies, alleviating shrink.
- Arranged store cleanings and renovations during periods of low customer traffic.
- Created and distributed training materials to staff members.
- Developed and executed marketing plans to promote store products and services.
- Analyzed financial data to identify areas of improvement.
- Handled customer complaints professionally and resolved issues promptly.
- Prepared staff work schedules and assigned specific duties.
- Demonstrated and supported continuous improvement and growth mindset.
- Facilitated open communication between departments to improve collaboration among teams.
- Developed and implemented effective strategies to reduce costs while maintaining quality standards.
ASSISTANT STORE MANAGER
City Gear
Mobile
04.2019 - 11.2019
- Used proven customer engagement techniques to increase sales.
- Updated records related to sales, customer feedback, and inventory.
- Highlighted sale items and promotions with proper signage and displays.
- Tracked daily operational activities such as store expenses, payroll records.
- Led floor sets following plan-o-grams to update store appearance.
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked.
- Provided performance feedback and coaching to employees.
- Demonstrated and supported continuous improvement and growth mindset.
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Assisted with training staff on all internal operational functions.
- Maintained organized store environment for customer and employee health and safety.
SERVER
Somerby Of Mobile
Mobile
09.2017 - 08.2018
- Coached employees on customer service and selling techniques.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Used focus and memorization skills to keep track of tables and remember orders.
- Resolved customer complaints and inquiries in a timely manner.
Education
BBA - BUSINESS MANAGEMENT
Alabama State University
Montgomery, AL05-2026
HIGH SCHOOL DIPLOMA - Prichard, Alabama
Mattie T Blount
Prichard, Alabama05.2018
Skills
- Store Merchandising
- Project Management
- Customer Service
- Inventory Management
- POS Systems
- Hiring
- Recruitment
- Shift Scheduling
- Revenue Generation
- Payroll Management
- Sales
- Bank Deposits
- Relationship Building
- Process Improvements
- Training
- Mentoring
- Performance Management
- Store Operations
- Social media management
- Customer service
- Team leadership
- Data analysis
- Content creation
- Project management
- Sales strategies
- Employee training
- Managing complaints
- Community engagement
- Content scheduling
Additional Information - Community Service
Startup Founder, Disrupshun Service Organization, Mobile, AL, Recruit, interview, and hire or sign up volunteers and staff., Provide tailored styling advice, boosting sales and enhancing customer satisfaction., Surpass sales targets, contributing to overall revenue growth with strategic customer engagement., Utilize strong communication skills to foster customer relationships and drive repeat business., Foster team cohesion, sharing best practices to enhance collective performance., Participate in cross-functional projects to improve store operations., Propose and execute creative merchandising ideas, enhancing product visibility and customer engagement., Adapt quickly to new fashion trends and technologies., Maintain meticulous store presentation standards, ensuring a premium shopping experience., Conduct thorough product knowledge training to provide expert advice., Optimize product visibility and customer engagement through innovative merchandising strategies, driving sales growth and enhancing overall shopping experience., Cultivate strong team relationships, sharing industry insights and best practices to elevate collective performance and streamline store operations., Analyze customer preferences and market trends to provide tailored styling advice, significantly boosting customer satisfaction and repeat business., Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated., Direct activities of professional and technical staff members and volunteers., Plan and administer budgets for programs, equipment and support services., Research and analyze member or community needs to determine program directions and goals., Represent organizations in relations with governmental and media institutions., Speak to community groups to explain and interpret agency purposes, programs, and policies.
References
References available upon request.
Timeline
Social Media Manager
BoxOwt
03.2025 - Current
Operations Manager
BoxOwt
03.2025 - Current
SALES ASSOCIATE
SKIMS
08.2024 - 03.2025
Assistant Manager
JOANN Fabrics and Crafts
03.2024 - 08.2024
Sales Representative
Globe Life Insurance
08.2022 - 01.2023
STORE MANAGER
Lids
10.2021 - 10.2024
ASSISTANT STORE MANAGER
Lids
11.2019 - 10.2021
ASSISTANT STORE MANAGER
City Gear
04.2019 - 11.2019
SERVER
Somerby Of Mobile
09.2017 - 08.2018
BBA - BUSINESS MANAGEMENT
Alabama State University
HIGH SCHOOL DIPLOMA - Prichard, Alabama
Mattie T Blount
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