ISAAC JOSEPH
Miami,FL
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pool Attendant
Royal Palm South Beach Miami, a Tribute Portfolio Resort
Miami Beach, FL
01.2023 - 03.2023
- Assisted swimmers with pool rules and regulations.
- Provided first aid to injured swimmers.
- Ensured safety of guests by enforcing all safety policies and practices.
- Prepared reports on pool usage and related incidents.
- Inspected equipment regularly to ensure proper functioning.
- Responded promptly to inquiries from patrons regarding activities or services offered at the facility.
- Performed daily checks of the locker rooms for cleanliness and orderliness.
- Greeted customers upon arrival at the pool area.
- Assisted in setting up chairs, umbrellas, tables, and other items needed for events or gatherings.
- Checked passes for admission into the facility.
- Replenished supplies like towels, life jackets., as necessary.
- Reported any damages or repairs needed immediately to management staff.
- Adhered to all safety protocols regarding hazardous materials used in maintaining pools and spas.
- Set up pool umbrellas, loungers and other pieces of furniture.
- Folded and stacked clean towels to prepare for guests.
- Collected used towels and properly disposed of waste.
- Assisted with pool evacuation during weather events or emergencies.
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
Front Desk Agent
Royal Palm South Beach Miami, a Tribute Portfolio Resort
Miami Beach, FL
03.2023 - 06.2024
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Ensured that all safety regulations were followed according to company standards.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Assisted with luggage handling for incoming guests.
- Addressed customer needs in a timely manner.
- Managed cash drawer responsibly throughout shift.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Supervised daily operations of hotel front desk in absence of manager.
- Facilitated successful front desk operations for high-volume hotel.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Offered dining information and helped guests organize local activities to enhance stay.
- Leveraged software to confirm reservations and address guest needs.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Assisted guests at check-in, providing information on various services within hotel.
- Input and confirmed reservations for guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Front Desk Supervisor
Royal Palm South Beach Miami, a Tribute Portfolio Resort
Miami Beach, FL
06.2024 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Collected room deposits, fees, and payments.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Front Desk Agent/Night Auditor
Andaz Hyatt
Miami Beach, FL
05.2025 - 01.2026
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service to enhance guest satisfaction.
- Handled guest inquiries and resolved issues promptly and professionally.
- Coordinated room assignments and special requests for guests.
- Generated and printed daily financial reports to track hotel performance.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Prepared reports on guest satisfaction levels and other metrics.
- Managed front desk operations during night, maintaining security and guest safety.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Night Auditor
Four Points by Sheraton Fort Lauderdale Airport/Cruise Port
Fort Lauderdale, FL
03.2026 - Current
- Conducted nightly audits of financial transactions to ensure accuracy and integrity.
- Managed front desk operations, providing exceptional customer service during overnight shifts.
- Generated detailed reports on occupancy rates and revenue for management review.
- Reconciled cash drawers and processed credit card transactions efficiently each shift.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Provided guests with information about local attractions and services, enhancing their stay experience.
- Verified guest reservations and arrival details to ensure accurate and seamless transportation coordination
- Coordinated airport and cruise port shuttle transportation by dispatching drivers in real time to ensure timely guest pickups and drop-offs
- Documented transportation requests and guest interactions in the system for accurate tracking and follow-up
Education
High School Diploma -
North Miami Beach High School
North Miami Beach, FL06.2021
Skills
- Guest relations
- Time management
- Reservations management
- Strong work ethic
- Multitasking and organization
- Front desk operations
Accomplishments
- Associate of the Month- February 2024
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
Languages
English
Professional
Cre'ole
Professional
Education and Training
other
References
References available upon request.
Timeline
Night Auditor
Four Points by Sheraton Fort Lauderdale Airport/Cruise Port
03.2026 - Current
Front Desk Agent/Night Auditor
Andaz Hyatt
05.2025 - 01.2026
Front Desk Supervisor
Royal Palm South Beach Miami, a Tribute Portfolio Resort
06.2024 - Current
Front Desk Agent
Royal Palm South Beach Miami, a Tribute Portfolio Resort
03.2023 - 06.2024
Pool Attendant
Royal Palm South Beach Miami, a Tribute Portfolio Resort
01.2023 - 03.2023
High School Diploma -
North Miami Beach High School