Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Strengths / Weaknesses
Timeline
Hi, I’m

Bryan "Isaac" Kirkland

Agile Product Management
Plano,TX
"Take care of the people and they'll take care of you"
US Army
Bryan "Isaac" Kirkland

Summary

Experienced and well versed in performing many roles such as a Product Owner, Scrum Master, Agile Coach, Director of Agile Implementation, and Release Train Engineer while leading Agile transformations in software development organizations.

Experienced with 20+ years in financial services and 12+ years of Agile implementation in software application development and platform transformation, optimizing process improvement strategies, identifying production issues, and developing desktop, mobile, web-based, and cloud applications for the Mortgage, Title, and Financial Services industries; including product life-cycle management for in-house proprietary software and SaaS.

Key tenants are driving ownership and accountability through transparency and open communication while setting realistic goals and expectations at all project levels.s.

Overview

20

Years of professional experience (finance software development)

5
Certificate
12

SAFe / Agile experience

Work History

Vergent LMS

Agile Coach / Director of Agile Implementation / Release Train Engineer
08.2022 - 09.2023

Job overview

  • Led the revitalization and implementation of Agile methodologies across the organization, resulting in improved productivity, enhanced collaboration, and faster time-to-market
  • Designed and delivered Agile training programs for development teams, Scrum Masters, and product owners, ensuring a common understanding and adoption of Agile principles and practices
  • Coached and mentored cross-functional teams on Agile frameworks, facilitating effective sprint planning, backlog grooming, and daily stand-up meetings
  • Implemented Agile metrics and tracking systems to monitor team performance, identify bottlenecks, and drive continuous improvement
  • Conducted program-level retrospectives to gather feedback, identify process gaps, and implement corrective actions
  • Collaborated with senior leadership to align Agile initiatives with the overall business strategy, ensuring organizational buy-in and support
  • Acted as a change agent, promoting a culture of transparency, collaboration, accountability, ownership, and self-organization across the organization
  • Provided Agile coaching and guidance to multiple teams, enabling them to adopt and leverage Agile methodologies effectively
  • Facilitated Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, fostering collaboration and accountability
  • Conducted Agile maturity assessments to identify areas for improvement and develop tailored action plans
  • Collaborated with product owners and stakeholders to define and prioritize product backlogs, ensuring alignment with business objectives
  • Mentored Scrum Masters and facilitated their professional growth, fostering a community of practice for Agile practitioners
  • Implemented Agile tools and software to streamline project management and enhance team collaboration
  • Collaborated with cross-functional teams, including business analysts, software engineers, and data scientists, to gather requirements and define data model specifications
  • Created conceptual, logical, and physical data models using company industry-standard tools and methodologies.

Wells Fargo

Product Manager / Product Owner
04.2022 - 08.2022

Job overview

  • Lead Omnichannel cloud migration projects, including assessing on-premises infrastructure, planning migration strategies, and executing seamless transitions to the cloud
  • Implement the standardization and utilization of Agile methodologies and ceremonies
  • Created a capacity planning forecasting model to calculate the estimated required resources, team velocity, and time to complete BT MOD MVE, within the allotted time frame
  • Establishing containers to foster collaboration across business and compliance
  • Establishing and driving multiple weekly touchpoints and collaboration meetings to ensure communication, transparency, and partner buy-in
  • Implemented my own SDLC template for feature and story writing to streamline the process
  • Driving ownership and accountability increased the team's subject confidence and sprint velocity rate
  • Implementing and monitoring backlog cleanup and refinement.

USAA

Development Product Owner / Scrum Master
09.2019 - 04.2022

Job overview

  • Led the successful decommissioning and migration project of the enterprise-level application Card Card Balance Transfer including ACH/Wire payments from SQL to Couchbased; for dotcom, mobile, and portal access
  • Lead Omnichannel platform migrations including, dotcom, mobile, and portal for cloud migration projects, including assessing on-premises infrastructure, planning migration strategies, and executing seamless transitions to the cloud
  • Implemented robust cloud security measures, including identity and access management (IAM), encryption, and network security groups (NSGs), ensuring data protection and compliance with industry standards
  • Optimized cloud resources by implementing auto-scaling, load balancing, and monitoring solutions, resulting in improved performance and cost savings for clients
  • Collaborated with the System Architect to conduct a comprehensive analysis of the existing application architecture, identifying dependencies, limitations, and potential risks associated with the migration process
  • Developed a detailed migration plan, outlining the step-by-step approach, timelines, and resource requirements for the decommissioning and migration process
  • Collaborated with cross-functional teams including software engineers, system administrators, and database administrators to ensure a smooth transition and minimize downtime during the migration process
  • Worked closely with stakeholders to understand and document business requirements, ensuring that the new platform meets the functional and non-functional needs of the application
  • Collaborated with cross-functional teams, including business analysts, software engineers, and data scientists, to gather requirements and define data model specifications
  • Created conceptual, logical, and physical data models using company industry-standard tools and methodologies
  • Developed data migration strategies and executed data migration activities to transfer data between different database platforms or versions
  • Documented data models and data flow diagrams to facilitate knowledge sharing and maintain documentation standards
  • Created and executed test plans to validate the functionality and performance of the migrated application, addressing any issues or defects through thorough testing and debugging
  • Implemented data migration strategies, ensuring the accurate and secure transfer of data from the existing platform to the new platform, while maintaining data integrity and consistency
  • Championed the creation of a Business Rules and Requirements matrix to identify and dissect key functionality areas, across multiple partners, and across multiple channels
  • Established containers to foster collaboration across business and compliance
  • Drive multiple weekly touchpoints and collaboration meetings to ensure communication, transparency, and partner buy-in
  • Performed system demos to demonstrate working software per business expectations and established milestones
  • Developed my own SDLC template for feature and story writing to streamline the process
  • Demonstrated the ability to plan across multiple PIs by leveraging team capacity and velocity to ensure PI objectives were met
  • Led and facilitated team goal identification sessions to establish sprint-level objectives that demonstrated the progression of meeting the overall PI objectives
  • Transformed the development team dynamics from being siloed contributors to one of trust, open collaboration, and communication
  • Driving ownership and accountability increased the team's subject confidence and sprint velocity rate.

RamQuest Software

Product Owner / Scrum Master
10.2017 - 09.2019

Job overview

  • Collaborated with Sr System Architects and Infrastructure team to capture the requirements to convert the proprietary desktop application into a AWS cloud-based application with licensing for dotcom, mobile, and portal access
  • Collaborated with the Infrastructure team to integrate the hybrid cloud-based application with the existing desktop application for user licensing and firewall/security purposes
  • Collaborated closely with the product management leadership on defining the product strategy, product vision, planning, design, usability, and quality of releases
  • Developed and implemented workflow and process improvement strategies, providing the user greater transparency and flexibility through a more intuitive design
  • Identified, sequenced, and prioritized a robust product backlog by translating the product roadmap into product features through requirements gathering with the stakeholders
  • Led design review and change control meetings to analyze customer complaints, identify how the concerns relate to product strategy, and how we could solve the issues within the product roadmap with the product management team
  • Served as a liaison between the business and technical teams, analyzing and documenting functional and non-functional requirements per the client's defined business requirements
  • Designed mockups, wireframes, and prototypes that illustrate current and future workflows
  • Collaborated with cross-functional teams, including business analysts, software engineers, and data scientists, to gather requirements and define data model specifications
  • Created conceptual, logical, and physical data models using company industry-standard tools and methodologies
  • Developed data migration strategies and executed data migration activities to transfer data between different database platforms or versions
  • Documented data models and data flow diagrams to facilitate knowledge sharing and maintain documentation standards
  • Analyzed product metrics and trends to assess product health and improvement opportunities
  • Reviewed test plans, test scenarios, and test cases, and conducted UAT testing in conjunction with the Quality Assurance team
  • Supported the marketing team to launch new products and services on time
  • Developed product usage documentation with Product Support and Training teams
  • Coordinated all Scrum Ceremonies, including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning

ETAN INDUSTRIES

Quality Assurance Analyst
04.2016 - 10.2017

Job overview

  • Designed, prioritized, and implemented test plans, scenarios, scripts, or procedures to ensure software performed in accordance with acceptance criteria
  • Led process review sessions to monitor the development of products and resolution of defects to meet delivery objectives
  • Analyzed, interpreted, and communicated to stakeholders the qualitative and quantitative findings from tests analysis per delivery plan and business expectations
  • Monitored bug resolution efforts, tracked results, and known defects to ensure delivery of a quality product within the allotted timeframe.

BANK OF AMERICA

AVP/Product Owner / Scrum Master
06.2012 - 04.2016

Job overview

  • Designed a document inventory control system from concept to implementation (Agile Scrum) to provide greater transparency within the organization of closing packages and imaged documents
  • Transitioned the product roadmap into an actionable project plan with identifiable milestones to deliver the functionality and features within the established time frame
  • Conducted requirements gathering sessions with stakeholders and business support partners to ensure a clear understanding of the business requirements for each feature; partnered with stakeholders for immediate and iterative feedback
  • Possessed the ability to translate a high-level vision into an executable strategy allowing the dev team to stay focused on delivering on time
  • Successfully led the decommissioning and migration project of an enterprise-level application from MS – DOS to JAVA
  • Conducted thorough analysis of the existing application architecture, identifying dependencies, limitations, and potential migration risks
  • Developed a comprehensive migration plan, defining step-by-step approach, timelines, and resource requirements for the decommissioning and migration process
  • Developed and implemented data models for complex business systems, ensuring data integrity, accuracy, and efficiency
  • Designed and optimized database structures, schemas, and tables to support efficient data storage, retrieval, and processing
  • Collaborated with cross-functional teams, including business analysts, software engineers, and data scientists, to gather requirements and define data model specifications
  • Created conceptual, logical, and physical data models using company industry-standard tools and methodologies
  • Implemented data validation rules, integrity constraints, and referential integrity to enforce data accuracy and maintain data integrity
  • Developed data migration strategies and executed data migration activities to transfer data between different database platforms or versions
  • Documented data models and data flow diagrams to facilitate knowledge sharing and maintain documentation standards
  • Collaborated with cross-functional teams to ensure a seamless transition and minimize downtime during the migration
  • Gathered and documented business requirements, ensuring alignment between the new platform and application needs
  • Created and executed test plans to validate functionality and performance, addressing any issues through rigorous testing and debugging
  • Implemented secure data migration strategies, ensuring accurate transfer and integrity of data
  • Generated and maintained comprehensive documentation such as technical specifications, system diagrams, and user guides for the migrated application
  • Provided training and support to end-users and technical teams, ensuring smooth adoption of the new platform
  • Monitored post-migration performance, promptly addressing any issues to optimize application performance on the new platform.

BANK OF AMERICA

AVP / Department Production Manager
10.2010 - 06.2012

Job overview

  • Restructured a non-profitable department by driving team-level standards of accountability and ownership through transparency to revitalize the department into being the leading processing center in our division nationwide within six months
  • Drove accountability and ownership through transparency, daily production tracking, monitoring, error tracking, and the tracking of performance quality
  • Designed and implemented the first user-driven production database that tracked production time and volume based on various department functions
  • Developed and managed all capacity planning and daily reporting to capture department metrics.

Education

The University of North Carolina At Greensboro
Greensboro

No Degree from Deaf Education, Educational Interpreting

University Overview

Page 2 of

  • GPA 3.75

Skills

  • Agile development methodologies: SCRUM, SAFe
  • Product / Software Development Life Cycle (SDLC)
  • Database and Platform Migration
  • Interface design and implementation
  • Data Modeling / Mapping / Process Mapping
  • Process improvement/revitalization
  • Capacity Planning
  • Metrics monitoring and management
  • Rally / JIRA / Azure DevOps / Confluence
  • Associate / Team development
  • Capacity Planning
  • Rally / JIRA / Azure DevOps / Confluence
  • Metrics monitoring and management
  • Data Modeling / Mapping / Process Mapping
  • Continuous Deployment
  • Planning and Coordination
  • Agile Work Processes
  • Acceptance Criteria
  • External Communications
  • Best Practices and Methodologies
  • Group and Individual Instruction
  • Program Management
  • Project Management Process
  • Interpersonal Communications
  • Resource Procurement
  • Agile Framework Understanding
  • Presentations and Demonstrations
  • Work Coordination
  • Daily Status Reports
  • In-Depth Research
  • Resource Coordination
  • Instructional Strategies
  • Business Needs Analysis
  • Coaching and Development
  • Program Performance Assessment
  • Team-Building Activities
  • Focus Group Management
  • Positive Reinforcement Strategies
  • Team-Building Exercises
  • Innovative Training Approaches
  • Instructional Techniques
  • Individual Trainings
  • Employee Surveying
  • Capacity Planning
  • Rally / JIRA / Azure DevOps / Confluence
  • Metrics monitoring and management
  • Data Modeling / Mapping / Process Mapping
  • Requirements Specifications
  • Web Security
  • Best Practices and Standards
  • Knowledge Base
  • Web Applications
  • Release Optimization
  • Release Planning
  • API Design
  • Scrum Methodology
  • Operational Support
  • Customer Support
  • Client Requirements
  • Customer Relationship Management
  • Project Specifications
  • Risk Assessment
  • Gathering Requirements
  • Continuous Improvement Techniques
  • Technical Analysis
  • Usage Scenarios
  • A/B Testing
  • Windows Operating System
  • Policy and Procedure Adherence
  • Conflict Mediation
  • Project Coordination
  • Data Encryption
  • Software Documentation
  • Data Analysis
  • JavaScript Framework Management
  • Written and Oral Communications
  • Collaborative Development Planning
  • Data Center Environments
  • Research and Development
  • Business Intelligence
  • Debugging and Troubleshooting
  • Performance Tuning
  • Workflows and Queries
  • Data Extraction
  • Releases Processes
  • New Employee Mentoring
  • Java Database Connectivity (JDBC)
  • User Needs Assessment
  • Evaluate User Requirements
  • DB2
  • Capacity Planning
  • Rally / JIRA / Azure DevOps / Confluence
  • Metrics monitoring and management
  • Data Modeling / Mapping / Process Mapping
  • Software Process Management
  • Risk Identification
  • Change Management Process
  • Team Engagement
  • Development Team Trainings
  • Web Development Technologies
  • Meeting Participation
  • Scrum Processes
  • Customer Requirements Analysis
  • Customer Interaction
  • Backlog Management
  • Agile Principles
  • Team Meetings
  • Agile Best Practices
  • Sprint Planning
  • Atlassian JIRA
  • Service Level Agreements
  • Safe Environment Planning
  • Effective Customer Communication
  • Quality Deliverables
  • Reading Comprehension
  • Writing Stories
  • Efficient Work Breakdown Structuring
  • Meeting Planning
  • Agility Improvements
  • Gantt Charts
  • Relationship Issues Management
  • Identifying Backlogs
  • Bug Resolution
  • Training Methodologies
  • Presentation Skills
  • Standardized Methodologies
  • Collaborative Mindset
  • Complex Problem-Solving
  • Status Updates
  • Customer Satisfaction
  • Organizational Structure
  • Stakeholder Negotiations
  • Communication Planning
  • Deliverable Tracking
  • Risk Management Strategies
  • Deliverables Coordination
  • Researching and Compiling Data
  • Manage Schedules
  • Project Records
  • User Acceptance Testing (UAT)
  • Team Management Understanding
  • Training Junior Team Members
  • Documentation Oversight
  • Performance Monitor
  • Quality Control Standards
  • Active Learning
  • Network Security Software
  • Logical Flow
  • Lead Teams
  • High-Level Design
  • Technical Specifications
  • Progress Report Preparation
  • Continuous Improvement Process
  • Strategy Implementation
  • Status Meetings
  • Social Perceptiveness
  • Reporting Template Development
  • Collaboration Software
  • Business Intelligence Data Modeling
  • Risk Mitigation Planning
  • Capacity Planning
  • Rally / JIRA / Azure DevOps / Confluence
  • Metrics monitoring and management
  • Data Modeling / Mapping / Process Mapping
  • Bug Fixes
  • Customer Accounts Management
  • Problem Identification
  • Key Relationship Development
  • Stakeholder Relationship Management
  • Product Planning
  • Problem Resolution
  • Functional and Business Requirements
  • Sequence Diagrams
  • Mission Critical Applications
  • Developing Software Applications
  • Mockups and Prototypes
  • Strategic Vision
  • Client Meetings
  • Predictive and Preventive Maintenance
  • Agile and Scrum Environments
  • Systems Thinking
  • Product Deployment
  • User Experience
  • Project Organization
  • Managing Multiple Projects
  • Test Case Scenarios
  • System Integration Testing
  • Creative Solutions
  • Product Development and Launch
  • Team Goals
  • Support Documents
  • Operational Efficiency
  • Agile development methodologies: SCRUM, SAFe
  • Work Prioritization
  • Story Planning
  • Story Oversight
  • Grooming Practices
  • UAT Support
  • Workflow Schedules
  • Cloud Technologies
  • Professional Relationships
  • Mobile Applications
  • Employee Performance Evaluations
  • Product Demonstration
  • Team Translation
  • Monitoring and Reporting
  • Business and Processing Documentation
  • Business Opportunities Support
  • Process Design
  • Scalable Enterprise Software Solutions
  • Data Mapping
  • Kickoff Meetings
  • Interface Creation

Certification

  • Certified ScrumMaster (CSM)
  • Certified Agile Product Owner
  • Certified SAFe Practitioner
  • SAFe Agilist (SA) - In Progress
  • Lead Division Disaster Recovery Coordinator, multiple sites
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Strengths / Weaknesses

Strengths

· Meeting People and Companies where they are at in their Agile journey. First, observe to understand then tweak as necessary. There is no one right way to implement Agile. Observe a team or company to understand it's culture, desires, and goals, how it operates, and it's current understanding of Agile. Then devise and implement an action plan based on their weaknesses and overall goals.

· Pragmatic / Realistic – Straightforward with the facts and setting sensible and realistic expectations, goals, and time frames. Using facts and identified patterns to forecast the completion of work and established deliverables.

· Perseverance / Determination - Despite delays, changes of plans, and setbacks I work to find a way to achieve the goal while minimizing rework and waste of time and resources.

· Collaborative/Team Player – Ensuring that all parties, departments, stakeholders, and the team have a voice and their voice is heard during refinement sessions, planning, and general discussions so that realistic goals and expectations can be set and achieved across the board at all levels.

· Empathetic Listener – Naturally putting people at ease when talking with them, I talk TO people NOT AT them. Ensuring that all voices and opinions are heard, and debated, and then realistic expectations are set. While driving ownership and accountability among the team, stakeholders, and leadership.

Weakness

· Patience – I’m impatient because I have high expectations for myself and others. To counteract my impatience, I ensure that realistic and reasonable goals and expectations have been identified, and set within the time frame provided and are openly communicated between all levels between the teams, stakeholders, and leadership.

Timeline

Agile Coach / Director of Agile Implementation / Release Train Engineer

Vergent LMS
08.2022 - 09.2023

Product Manager / Product Owner

Wells Fargo
04.2022 - 08.2022

Development Product Owner / Scrum Master

USAA
09.2019 - 04.2022

Product Owner / Scrum Master

RamQuest Software
10.2017 - 09.2019

Quality Assurance Analyst

ETAN INDUSTRIES
04.2016 - 10.2017

AVP/Product Owner / Scrum Master

BANK OF AMERICA
06.2012 - 04.2016

AVP / Department Production Manager

BANK OF AMERICA
10.2010 - 06.2012

The University of North Carolina At Greensboro

No Degree from Deaf Education, Educational Interpreting
Bryan "Isaac" KirklandAgile Product Management