Isaac (Kirkland) DeLaveaux

• Owned end-to-end product strategy and delivery for an enterprise Software Model Inventory Management platform by translating regulatory guidance, internal risk policy, and audit requirements into scalable product capabilities, enabling audit readiness and regulatory compliance across multiple lines of business.
• Designed and implemented role-based access control and entitlement frameworks by partnering with Model Risk, Compliance, Audit, and Technology leaders, reducing access exceptions by approximately 40% while strengthening first- and second-line governance controls.
• Directed two globally distributed Agile teams (33+ engineers across five time zones) by sequencing dependencies, enforcing delivery discipline, and aligning capacity to demand, achieving 97% sprint completion across seven Program Increments.
• Operationalized model lifecycle governance workflows by defining inventory standards, onboarding processes, and control checkpoints, improving transparency and reducing manual reconciliation and audit preparation effort by approximately 30%.
• Automated intake, onboarding, and reporting workflows through Jira, Rally, and Confluence integrations, accelerating model onboarding cycle time by approximately 25% while improving stakeholder visibility.
• Established psychologically safe, metrics-driven delivery practices by integrating flow metrics, capacity planning, and feedback loops, resulting in zero attrition and sustained engagement within a highly regulated delivery environment.

• Facilitated cross-functional team collaboration to enhance project delivery timelines.
• Implemented Agile methodologies to streamline product development processes and improve workflow efficiency.
• Led sprint planning sessions, ensuring alignment with project goals and stakeholder expectations.
• Developed and maintained strong relationships with stakeholders to ensure effective communication of project progress.
• Conducted regular retrospectives to gather feedback and drive process enhancements across teams.
• Championed the adoption of Agile tools and frameworks, resulting in improved transparency and accountability within teams.
• Empowered team members by delegating tasks effectively and encouraging selforganization.
• Mentored junior team members, promoting professional growth and development.
• Developed and maintained service-focused working relationships with operations, construction, and engineering partners.
• Led cross-functional teams for successful project completion within deadlines.
• Enhanced product quality with rigorous testing and continuous feedback loops.
• Resolved conflicts constructively through agile coaching techniques that promoted open communication and problemsolving.
• Championed Agile values and principles throughout the organization, driving cultural transformation towards continuous improvement mindset.
• Negotiated scope changes with stakeholders, maintaining project viability without compromising on quality.
• Established effective communication channels between teams, fostering transparency and information sharing.
• Managed risks proactively, mitigating potential issues before they escalated.
• Coached teams through Agile adoption, leading to increased flexibility and adaptability in ever-changing business environments.
• Maintained and communicated standards for policy, process, operating guidelines, materials and work management.
• Implemented best practices in change management to minimize disruption during transitions.
• Optimized resource allocation to ensure timely delivery of high-quality products.
• Spearheaded process improvement initiatives, resulting in increased customer satisfaction levels.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Managed product backlog and supported Scrum framework for monthly sprint releases.

• Stabilized a fragmented subprime lending delivery organization by designing and implementing an enterprise Agile operating model spanning portfolio, program, and team levels, restoring execution discipline and decision clarity.
• Defined and launched the organization’s first enterprise product roadmap, Program Increment cadence, and delivery governance framework, improving PI goal achievement from 35% to 88% within three increments.
• Revitalized Agile adoption across leadership and delivery teams by coaching on SAFe principles, roles, and ceremonies, increasing productivity, collaboration, and time-to-market consistency.
• Facilitated large-scale ART ceremonies including PI Planning, Scrum of Scrums, dependency management, and risk resolution, reducing cross-team blockers by approximately 45%.
• Implemented delivery metrics, flow reporting, and transparency standards to enable executive forecasting and data-driven decision-making, reducing unplanned work by approximately 30%.
• Coached senior leaders and managers on accountability, ownership, and psychological safety, improving engagement and reducing delivery burnout across teams.

• Facilitated agile transformations across teams, enhancing collaboration and efficiency in project delivery.
• Developed training programs to elevate team understanding of agile principles and practices.
• Implemented metrics to assess team performance, enabling continuous improvement in agile methodologies.
• Mentored product owners and scrum masters, fostering skills necessary for effective backlog management and sprint planning.
• Analyzed workflow processes, identifying bottlenecks and recommending strategies for optimal resource allocation.
• Collaborated with leadership to drive cultural change towards agility within the organization, resulting in improved team dynamics.
• Designed tailored coaching sessions to address specific organizational challenges, ensuring alignment with strategic initiatives.
• Empowered team members to self-organize, boosting morale and overall job satisfaction.
• Advised top management on agile strategy development, improving organizational agility at all levels.
• Developed customized training materials for Agile adoption, ensuring relevance to organizational needs.
• Mentored junior team members on Agile best practices, fostering collaboration and growth within the team.
• Enhanced team productivity by implementing Agile methodologies and facilitating daily stand-up meetings.
• Established a culture of continuous improvement through retrospective meetings and process refinement.
• Spearheaded the transition from Waterfall to Agile methodology, reducing overhead costs associated with lengthy planning cycles.
• Increased stakeholder satisfaction by providing timely status reports and incorporating feedback into project iterations.
• Transformed project delivery by coaching teams on Scrum, Kanban, and Lean principles.
• Facilitated conflict resolution within teams to maintain momentum towards project goals.
• Aligned product roadmaps with strategic objectives through close collaboration with senior leadership teams.
• Reduced time to market with the introduction of cross-functional teams and efficient backlog management.
• Championed customer-centric designs using user stories, leading to increased user engagement postlaunch.
• Streamlined communication between departments by creating a centralized platform for project updates and progress tracking.
• Introduced agile metrics such as velocity tracking and burn-down charts, enabling data-driven decision-making during sprint planning sessions.
• Coordinated cross-team dependencies effectively, ensuring smooth progress throughout the project lifecycle.
• Led successful Agile transformations in multiple organizations, resulting in more efficient processes and higher-quality products.
• Facilitated virtual, in-person and blended learning sessions.
• Provided coaching and mentoring to employees.

• Drove cloud and omnichannel modernization initiatives supporting corporate onboarding, identity, security, and payment processing by aligning platform strategy with regulatory, security, and risk requirements.
• Assessed and modernized on-prem infrastructure by defining migration strategies, architectural guardrails, and sequencing plans, reducing long-term technical risk and improving platform scalability.
• Standardized Agile execution practices including backlog management, ceremonies, and capacity forecasting across teams, improving sprint throughput and delivery predictability by approximately 20%.
• Built and applied capacity and forecasting models to balance demand, velocity, and staffing constraints, enabling leadership to make informed tradeoff decisions.
• Reduced scope creep by approximately 80% through disciplined intake management, roadmap governance, and upfront requirement clarity, accelerating time to market with less rework.

• Led cross-functional teams to develop and launch innovative financial products, enhancing customer experience and engagement.
• Defined product vision and strategy, aligning with organizational goals to drive market competitiveness.
• Collaborated with engineering teams to prioritize features and ensure timely delivery of high-quality products.
• Mentored junior product managers, fostering professional growth and improving team performance in project execution.
• Utilized data analytics tools to assess product performance, guiding strategic decisions for future enhancements.
• Engaged stakeholders in regular product reviews, ensuring alignment on objectives and responsiveness to market changes.
• Increased product adoption by identifying customer needs and developing innovative product features.
• Mentored junior Product Managers in effective project management techniques and industry best practices.
• Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
• Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
• Leveraged Agile methodologies for efficient project management and rapid iteration cycles in response to changing market demands.
• Ensured regulatory compliance by working closely with legal departments on necessary documentation and approvals.
• Coordinated landing page efforts to increase conversion rates.
• Streamlined internal processes by implementing best practices in product management, increasing team efficiency and productivity.
• Identified productivity bottlenecks and devised innovative solutions while remaining conservative with resources.

• Modernized mission-critical credit card and payment platforms supporting ACH, balance transfers, and high-volume member transactions by coordinating product, engineering, compliance, and operations stakeholders.
• Championed creation of business rules and requirements matrices to identify functional gaps across partners and channels, aligning MVP and MVE milestones through structured trade-off conversations.
• Directed enterprise Balance Transfer platform migration by prioritizing reusable APIs, integrations, and data mapping strategies, accelerating migration completion by approximately 25%.
• Executed large-scale data migrations from SQL to Couchbase by enforcing zero-defect standards, improving platform scalability and transaction performance.
• Achieved 100% on-time Program Increment objectives through disciplined capacity planning, dependency tracking, and proactive risk escalation.
• Transformed team dynamics from siloed execution to collaborative ownership, increasing velocity while reducing rework by approximately 40%.

• Led product development initiatives, aligning stakeholder requirements with business objectives.
• Facilitated cross-functional collaboration to enhance product feature prioritization and roadmap execution.
• Analyzed user feedback and market trends to refine product strategies and improve customer satisfaction.
• Managed backlog grooming sessions, ensuring clarity and alignment on user stories across teams.
• Implemented agile methodologies, driving process improvements that increased team efficiency and delivery speed.
• Mentored junior product owners, fostering skill development and knowledge sharing within the team.
• Developed comprehensive product specifications, translating complex requirements into actionable plans for development teams.
• Conducted regular performance assessments of products, utilizing data-driven insights to inform strategic decisions.
• Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
• Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
• Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
• Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
• Owned and prioritized product backlog.
• Collaborated with cross-functional teams to develop high-quality products that met customer needs.
• Analyzed customer feedback to identify areas for improvement.
• Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
• Oversaw entire product deployments from vision and creation to rollout and delivery.
• Optimized product performance by identifying areas for improvement and implementing necessary changes.
• Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
• Championed user-centric design principles throughout the development process to ensure exceptional user experiences.
• Fostered a culture of continuous improvement through regular retrospective meetings with the team.
• Enhanced product usability by conducting user research and incorporating feedback into development.
• Conducted data-driven analysis to measure product success metrics, informing future enhancements or adjustments.
• Championed customer experience, incorporating user feedback into product development to increase satisfaction.
• Prioritized bug fixes and enhancements based on user impact, maintaining high levels of customer satisfaction.
• Facilitated cross-functional team meetings to address bottlenecks, improving overall project communication and execution.
• Developed comprehensive roadmaps to guide product development and ensure alignment with business objectives.
• Managed stakeholder expectations through regular updates and strategic communication, building strong relationships.
• Enhanced product vision by collaborating closely with stakeholders to gather and prioritize requirements.
• Improved team velocity by implementing and refining Scrum methodologies.
• Established metrics for success, evaluating product performance to inform future development strategies.

• Transformed a legacy desktop title insurance application into a modern AWS-based SaaS platform by defining product vision, phased migration strategy, roadmap sequencing, and release governance.
• Designed and delivered a centralized communication and transaction hub enabling secure document exchange, e-signatures, service requests, and electronic payments, improving customer adoption and operational efficiency.
• Identified and prioritized a robust product backlog by translating roadmap objectives into features and stories through structured stakeholder requirements gathering.
• Served as liaison between business and technical teams by analyzing functional and non-functional requirements, data models, and workflows.
• Executed UAT planning, defect triage, and release validation to ensure delivery timelines and quality standards were met consistently.
• Improved sprint predictability and release reliability through disciplined Agile execution, reducing customer-reported defects and escalations.

• Led cross-functional teams to define product vision and roadmap aligned with market needs.
• Analyzed customer feedback to drive product improvements and enhance user satisfaction.
• Developed and prioritized product backlog, ensuring alignment with strategic goals and timelines.
• Collaborated with engineering and design teams to deliver high-quality products on schedule.
• Spearheaded initiatives to streamline processes, improving operational efficiency across product development lifecycle.
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
• Collaborated with sales, marketing, and support teams to launch products on time and within budget.
• Maintained positive vendor relations to build strong partnerships.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Improved product functionality with innovative design solutions, resulting in increased sales conversions.
• Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
• Implemented Agile methodologies for more efficient project management and team collaboration.
• Managed stakeholder expectations effectively throughout the entire product development process.
• Prioritized roadmap in order to achieve product goals and metrics.
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
• Liaised with clients to better understand business needs and current market landscape.
• Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
• Led cross-functional teams to deliver high-quality products on time and within budget constraints.
• Led cross-functional teams to deliver new product features on schedule, fostering collaboration between engineering, marketing, and sales departments.
• Enhanced product usability, overseeing user interface design improvements based on user testing and feedback.
• Coordinated beta testing programs to gather early-stage feedback and refine product features before wider release.

• Executed comprehensive test planning and UAT by creating and maintaining test plans, scenarios, and cases aligned to acceptance criteria, reducing post-release defects by approximately 25%.
• Established a centralized defect backlog by defining intake, prioritization, and resolution workflows, improving defect visibility and remediation timelines by approximately 30%.
• Analyzed and reported daily QA metrics by synthesizing qualitative and quantitative results against delivery plans and business expectations, enabling faster release decisions.
• Audited inbound and outbound customer service calls to ensure adherence to protocols and service standards, improving compliance consistency.
• Designed and delivered training curriculum for call center agents on in-house payment systems, reducing onboarding ramp-up time by approximately 20%.

• Developed and executed comprehensive test plans to ensure software quality and reliability.
• Identified, documented, and tracked defects using industry-standard testing tools.
• Collaborated with cross-functional teams to define quality standards and testing requirements.
• Led root cause analysis sessions to enhance product performance and reduce defect rates.
• Mentored junior analysts on best practices for test case design and execution.
• Streamlined testing processes, resulting in improved efficiency and reduced time-to-market for releases.
• Conducted regression testing to validate system changes without compromising existing functionality.
• Advocated for continuous improvement initiatives within quality assurance processes and methodologies.
• Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
• Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
• Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
• Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
• Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
• Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
• Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
• Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
• Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
• Fostered culture of continuous improvement by regularly reviewing and updating QA methodologies to adapt to new challenges.
• Enhanced team collaboration, sharing best practices and insights that led to refinement of testing protocols.
• Identified and documented discrepancies between expected and actual outcomes, contributing to overall software quality improvement.
• Facilitated transition to Agile methodologies, enhancing team flexibility and project turnaround times.
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.

• Conceived and delivered an enterprise foreclosure collateral document governance system in response to Nevada AB 284 regulatory reform, eliminating audit gaps and compliance risk.
• Digitized and cataloged over 150,000 foreclosure documents in 90 days by designing scalable ingestion and indexing workflows.
• Launched enterprise document inventory and imaging platforms adopted across mortgage and foreclosure operations, improving transparency and governance controls.
• Migrated legacy MS-DOS applications to modern Java-based platforms, reducing operational risk and improving system reliability.
• Executed zero-defect data migrations across multiple enterprise applications, ensuring data integrity and regulatory confidence.

• Turned around a non-profitable department of 40 processors by implementing transparency, metrics, and accountability frameworks, restoring profitability within six months.
• Reduced operational defects from 30+ per day to fewer than one per day within 90 days by redesigning workflows and instituting quality controls.
• Designed the division’s first user-driven production tracking database, enabling real-time performance monitoring and workload balancing.
• Reallocated an average of two FTEs per department back into production through staffing optimization, reducing complaints by approximately 98%.

• Led cross-functional teams to enhance operational efficiency and streamline processes.
• Developed and implemented strategic initiatives to improve customer experience and satisfaction.
• Oversaw risk management strategies ensuring compliance with regulatory requirements and internal policies.
• Mentored junior staff, fostering professional growth and enhancing team performance.
• Collaborated with stakeholders to design and execute projects aligned with corporate objectives.
• Evaluated system performance and recommended upgrades to optimize banking operations and services.
• Facilitated training sessions on new technologies, improving staff proficiency and service delivery standards.
• Managed projects efficiently, ensuring timely delivery and high-quality results.
• Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
• Developed and maintained strong relationships with clients, resulting in increased business opportunities.
• Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
• Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
• Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
• Improved customer satisfaction by streamlining processes and implementing new strategies.
• Established policies and procedures that improved operational efficiency within the organization.
• Enhanced team productivity by providing training and mentorship to junior staff members.
• Oversaw talent acquisition efforts, selecting top candidates who contributed significantly to organizational success.
• Provided strong leadership to enhance team productivity and morale.
• Implemented and developed operational standards, policies and procedures.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Evaluated hiring, firing, and promotions requests.
• Ordered new equipment and inventory and scheduled repairs for damaged equipment.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reduced operational risks while organizing data to forecast performance trends.
• Led cross-functional teams to define product vision and prioritize backlog items.
• Developed and maintained product roadmaps aligning with business objectives and customer needs.
• Mentored junior team members on Agile methodologies and best practices for product ownership.
• Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
• Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
• Owned and prioritized product backlog.
• Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
• Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.

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• GPA 3.75