Isaac Kivumbi
Sacramento,CA
Summary
Dynamic hospitality professional with extensive experience and a proven track record in enhancing guest satisfaction and executing night audits.
Skilled in team leadership and conflict resolution, ensuring safety protocols are upheld while training new staff to deliver exceptional service.
Overview
6
6
years of professional experience
Work History
Caregiver
Rowena Care Home
Sacramento, California
08.2025 - Current
- Delivered compassionate care to residents, enhancing comfort during daily activities and personal hygiene.
- Assisted with medication administration under supervision of healthcare professionals.
- Documented daily care tasks and changes in resident conditions accurately.
- Facilitated recreational activities for residents, fostering social interaction and improving overall well-being.
- Ensured cleanliness and organization in resident living areas and common spaces, contributing to a safe and welcoming environment.
Night Manager
Hyatt Regency Malta
Valletta, MT
10.2021 - 08.2025
- Oversaw nightly hotel operations, ensuring smooth functioning, guest satisfaction, and adherence to safety protocols.
- Maintained safety and security of hotel and guests overnight, effectively managing operations in absence of senior management.
- Responded to emergencies within the hotel, acting as the Chief Warden and First Aid Officer.
- Coordinated room assignments and housekeeping schedules for efficient service delivery.
- Handled guest queries and internal feedback in a friendly and efficient manner, enhancing guest experience.
- Completing the daily night audit process for the hotel, ensuring accuracy.
- Trained interns and new hires to the Front Office Team.
- Supported the strengthening of Hyatt's values.
Receptionist / Gallery Host
HYATT PLACE DUBAI JUMEIRAH
Dubai, UAE
09.2019 - 09.2021
- Meeting and greeting all guests, and assisting with registrations.
- Delivered brand promise and provided exceptional guest service, enhancing guest satisfaction.
- Maintained up-to-date knowledge of hotel products, services, and policies to assist guests effectively.
- Resolved guest and internal customer complaints and inquiries courteously and efficiently, ensuring positive experiences.
- Maintained positive guest and colleague interactions, with good working relationships.
- I personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
- Maintained accurate guest history records and pre-registered all repeat guests.
Education
BACHELORS DEGREE - COMPUTER SCIENCE AND INFORMATION TECHNOLOGY
Kampala University
Kampala, UgandaFIRE WARDEN AND SAFETY TRAINING -
International Safety Training College
Birżebbuġa, MaltaSkills
- Guest satisfaction
- Night audit
- Internal training
- Room assignments
- Safety protocols
- Team leadership
- Conflict resolution
- Time management
- Inventory monitoring
Websites
Timeline
Caregiver
Rowena Care Home
08.2025 - Current
Night Manager
Hyatt Regency Malta
10.2021 - 08.2025
Receptionist / Gallery Host
HYATT PLACE DUBAI JUMEIRAH
09.2019 - 09.2021
BACHELORS DEGREE - COMPUTER SCIENCE AND INFORMATION TECHNOLOGY
Kampala University
FIRE WARDEN AND SAFETY TRAINING -
International Safety Training College