Summary
Overview
Work History
Education
Skills
Timeline
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Isaac Lahue

Salt Lake City

Summary

Senior Sales Operations Manager with extensive experience at Cotopaxi, specializing in sales forecasting and cross-functional collaboration. Proven ability to optimize supply chains and strengthen customer relationships, resulting in substantial revenue growth. Skilled in utilizing advanced Excel techniques to provide actionable insights and support team development in dynamic settings.

Overview

8
8
years of professional experience

Work History

Senior Sales Operations Manager - Global Wholesale

Cotopaxi
Salt Lake City
02.2022 - Current
  • Own demand and supply alignment by creating and distributing allocation and CRD (Customer Requested Date) files, analyzing sales orders, product ETAs, and allocation status to provide clear insights into available-to-ship quantities, and ensure accurate shipment forecasting and fulfillment planning.
  • Collaborate with senior leadership to adjust forecasts based on real-time data, proactively managing risks related to supply chain delays.
  • Communicate cross-functionally with sales, planning, and logistics teams to resolve order delays, adjust S&OE (Sales & Operations Execution) metrics, and ensure accurate reporting.
  • Create and manage advanced Excel reports and pivot tables for sales performance, order tracking, and product allocation across multiple channels and timelines.
  • Troubleshoot and maintain data integrity in ERP systems (e.g., NetSuite), including resolving file corruption issues, updating saved searches, and linking related records (e.g., invoices to sales orders).
  • Build and manage seasonal product catalogs, and maintain accurate data feeds for the B2B eCommerce platform, ensuring timely product launches, up-to-date inventory availability, and a seamless wholesale buying experience.
  • Present updates to internal stakeholders with professionalism, clarity, and empathy, ensuring alignment between teams, and transparency into shifting timelines or constraints.
  • Build strong internal communication habits, foster a positive and supportive work culture, and create opportunities for team development and professional growth.

Corporate Account Manager

Cotopaxi
Salt Lake City
11.2020 - 02.2022
  • Managed relationships with corporate and wholesale partners to enhance brand engagement and loyalty.
  • Executed projects from discovery to delivery, ensuring timely fulfillment and quality outcomes.
  • Analyzed sales trends and customer data to identify growth opportunities and support revenue forecasting.

International Distributor Account Manager

Cotopaxi
Salt Lake City
07.2020 - 02.2022
  • Collaborated with internal teams to align schedules, define deliverables, and address issues for timely completion.
  • Maintained comprehensive knowledge of end-to-end fulfillment processes to support operational excellence.
  • Communicated shipping methods, packing standards, and delivery timelines to distribution center teams for accurate international shipments.

Wholesale Account Manager

Cotopaxi
Salt Lake City
08.2018 - 11.2020
  • Coordinated cross-functional schedules and deliverables to meet deadlines, and provide accurate, timely information to international distributor partners.
  • Owned and communicated end-to-end knowledge of the wholesale order fulfillment process, including shipping methods, packing standards, and delivery timelines, to ensure successful global distribution.
  • Acted as the primary point of contact for warranty and return issues across global wholesale accounts; identified root causes, and implemented process improvements to reduce recurring issues.
  • Partnered with internal teams to troubleshoot fulfillment challenges, align on priorities, and maintain consistent service levels.
  • Maintained clear communication with global stakeholders regarding order status and fulfillment expectations, while streamlining internal processes to boost efficiency and reliability.

Sales Floor Lead

Recreational Equipment Inc.
Fresno
04.2017 - 07.2018
  • Managed daily floor operations, coordinating staff and delegating workloads to enhance customer experiences.
  • Led and motivated retail team to deliver exceptional service aligned with REI’s values.
  • Served as primary contact on sales floor, resolving customer concerns and ensuring satisfaction standards.
  • Collaborated with store leadership to drive sales performance and achieve operational objectives.
  • Assisted in onboarding and training new team members to foster a culture of growth.
  • Advocated for REI’s membership program and sustainability initiatives through team education and customer engagement.

Education

Bachelor of Arts - Public Relations

Wartburg College
Waverly
05-2012

Skills

  • Sales forecasting and data analysis
  • Project management and ERP systems
  • Customer relationship management
  • Supply chain optimization
  • Cross-functional collaboration
  • Advanced Excel skills
  • Process improvement strategies
  • Team building and leadership
  • Revenue growth initiatives

Timeline

Senior Sales Operations Manager - Global Wholesale

Cotopaxi
02.2022 - Current

Corporate Account Manager

Cotopaxi
11.2020 - 02.2022

International Distributor Account Manager

Cotopaxi
07.2020 - 02.2022

Wholesale Account Manager

Cotopaxi
08.2018 - 11.2020

Sales Floor Lead

Recreational Equipment Inc.
04.2017 - 07.2018

Bachelor of Arts - Public Relations

Wartburg College

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