Isaac Langley
Topeka,KS
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
02.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Barista
Dillons
05.2022 - 02.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
Front End Clerk
Dillons
05.2021 - 05.2022
- Kept front end areas clean and organized for professional appeal to customers.
- Maintained current understanding of promotional ads and seasonal offerings.
- Accepted payments, returned change and issued receipts.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Washburn Rural High School
Topeka, KS05.2023
Skills
- Adaptive and Creative
- Hospitality Service Expertise
- Hospitality and Professionalism
- Prepare Products
- Clean and Sanitize
- Excellent Memory
- Stocking Supplies and Retail Products
- Team Leadership
- New Hire Training
- Communications Strategies
- Leading Employees
Timeline
Barista
Starbucks
02.2023 - Current
Barista
Dillons
05.2022 - 02.2023
Front End Clerk
Dillons
05.2021 - 05.2022
High School Diploma -
Washburn Rural High School
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