Isaac Langley
Louisville,KY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
year of professional experience
Work History
Guest Service Associate
Southern Baptist Theological Seminary
06.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Processed guest check-ins and check-outs following procedures for fast turnover.
Work Study Office Assistant
NGU
09.2022 - 05.2023
- Worked in Communications Department as Professor's assistants coordinating day-to-day operations
- Interacted with customers by phone, email, or in-person to provide information.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
Education
Bachelor of Arts - Communications
North Greenville University
TigervilleBachelor of Science - Humanities
Southern Baptist Theological Seminary
Louisville, KY05.2026
Skills
- Guest Relations
- Guest Orientation
- Customer Service
- Amenities and Accomodations Knowledge
- Emergency Response
- Verbal and Written Communication
Timeline
Guest Service Associate
Southern Baptist Theological Seminary
06.2023 - Current
Work Study Office Assistant
NGU
09.2022 - 05.2023
Bachelor of Arts - Communications
North Greenville University
Bachelor of Science - Humanities
Southern Baptist Theological Seminary
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