Isaac Lee
Irvine,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated Sales Engineer with proven track record of building and growing sales territories in competitive environments. Dedicated to building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions. Offering deep technical and strong communication skills to help customers understand product offerings.
Overview
13
13
years of professional experience
Work History
Sales Engineer
CITIC Telecom International CPC Japan
03.2019 - 02.2023
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Job also included going to customer on-sites and data centers for installation work of Cisco/Juniper routers, switches, and managing LAN/Fiber-optic cabling.
- Hands-on experience with configuring and troubleshooting Cisco routers, switches and Juniper products.
NOC / Helpdesk Operator
NTT Communications
07.2015 - 02.2019
- Responded to inquiries by phone, email requests.
- Walked customer through series of steps to determine problem and implement likely solution.
- Monitor and troubleshoot NTT's global IP-VPN circuits (dedicated Internet lines) that are connected across the world. Monitor customer's Cisco routers and check for abnormal behavior, and report to related parties for appropriate recovery solution.
- Used established procedures to identify critical customer and network issues and escalate problems to appropriate person or group.
- Get engaged with global carriers for any local issues or outages that affected the circuit's quality.
Musician
Sony Music
07.2010 - 04.2014
- Performed in renowned music festivals such as Summer Sonic, Sweet Love Shower, and Japan Expo.
- Wrote and arranged original compositions for live music performances.
- Made an appearance on national music TV shows.
Education
Songwriting -
Berklee College of Music
Boston, MA05.2008
Skills
- Teamwork (Prefer to work as team rather than going alone)
- Flexible and Adaptable
- Communication (Respect each other's opinions)
- Creativity & Problem Solving (think for flexible ideas and solutions)
- Cisco Router configuration - Port setting, Protocol setting (BGP, Static, DHCP, etc), ACL setting, QoS Setting
Languages
Korean
Native or Bilingual
Japanese
Full Professional
English
Full Professional
Timeline
Sales Engineer
CITIC Telecom International CPC Japan
03.2019 - 02.2023
NOC / Helpdesk Operator
NTT Communications
07.2015 - 02.2019
Musician
Sony Music
07.2010 - 04.2014
Songwriting -
Berklee College of Music
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