Isaac Lee

· Managed customer claims through SPPS while cooperating with General Motors (5phase, Lesson-learned, and Effectiveness)

· Acknowledged control factors and quality risks and understood concept of cell and pack process.

· Utilized AIAG tools to review product, process, and quality for failure and development (Control Plan, FMEA, SPC, MSA, etc.)

· Cooperated with customer and internal department regarding quality issues; warranty claim, fire incidents, and EF-cost management.

· Performed failure analysis on battery cell, pack and process problems while recommending corrective actions.

· Expanded business opportunities by completing automotive audits through APQP and in compliance with regulatory requirements and ISO/IATF standards (Toyota, Honda, Nissan suppliers/ ArcelorMittal, SFS, etc.)

· Retained and managed ISO 9001:2015 by leading and cooperating involved department.

· Dramatically decreased company annual spending by $200,000 through improvement of productivity, quality, cost reduction and work environment efficiency.

· Analyzed and reported root cause in defects/issues (5why/8D).

· Observed mechanical properties, chemical composition, and microstructure as Laboratory Representative.

· Managed suppliers and vendors (chemical, environment management, general supplies)

· Implemented quality assurance by evaluating Control plan, FMEA, Process flow, Work instruction, etc.

· Optimized internal standards while meticulously monitoring and managing KPI data through ERP system increasing overall productivity levels 25% annually (production capacity 10% to 85%)