Isaac Longoria
Hidalgo
Summary
Dynamic and results-driven professional with experience at HomeGoods and Chick-fil-A, excelling in customer service and inventory management. Proven ability to enhance operational efficiency through effective stock organization and teamwork. Recognized for resolving guest complaints and maintaining high standards in fast-paced environments, ensuring customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Backroom Associate, Merchandise Associate
HomeGoods
02.2025 - Current
- Received incoming merchandise and stored in correct stock locations.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Maintained orderly stockroom for ease of retrieval.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
- Enhanced inventory management by efficiently organizing and maintaining backroom storage areas.
- Contributed to a positive team environment by collaborating with coworkers on various tasks and projects in the backroom area.
- Assisted customers with transporting large merchandise to waiting vehicles.
- Improved customer satisfaction rates by promptly responding to inquiries regarding product availability or location within the store.
- Developed and maintained successful working relationships with colleagues.
- Adhered to safety regulations and practiced safe work habits.
- Aided in meeting delivery deadlines with timely processing of inbound shipments, ensuring minimal delays in product distribution.
Front of House Employee
Chick-fil-A
07.2022 - 02.2025
- Provided exceptional customer service, ensuring guests felt welcomed and valued throughout their dining experience.
- Assisted in training new front of house employees, enhancing team performance and service efficiency.
- Executed payment processing transactions accurately, ensuring seamless and quick service for guests.
- Maintained inventory of front of house supplies, ensuring availability for daily operations and minimizing delays.
- Monitored dining area cleanliness, addressing any issues promptly to uphold health and safety standards.
- Resolved guest complaints efficiently, enhancing customer retention and satisfaction through attentive service.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Communicated effectively with kitchen staff to ensure timely order delivery and accurate food presentation.
Education
Bachelor of Science - Computer Science
The University of Texas Rio Grande Valley
Edinburg, TX05-2027
Associates of Interdisciplinary Studies -
South Texas College
McAllen, TX05-2022
Skills
- Customer service
- Receiving experience
- Loading and unloading
- Stock organization
- Heavy lifting
- Warehouse operations
- Sales floor replenishment
- Hospitality and accommodation
- Teamwork and collaboration
- Quick learner
Languages
Spanish
Native or Bilingual
Timeline
Backroom Associate, Merchandise Associate
HomeGoods
02.2025 - Current
Front of House Employee
Chick-fil-A
07.2022 - 02.2025
Bachelor of Science - Computer Science
The University of Texas Rio Grande Valley
Associates of Interdisciplinary Studies -
South Texas College