Isaac Lopez
Chicago,IL
Summary
Dynamic and results-oriented professional with a proven track record in law enforcement and customer service roles, notably with the Chicago Police Department. Excelled in community engagement and conflict de-escalation, enhancing public safety and trust. Demonstrated exceptional report writing and relationship-building skills, contributing to significant improvements in team performance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Police Officer
Chicago Police Department
Chicago, IL
08.2019 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Testify in criminal civil and traffic court cases.
Sales Associate
Pacsun
Chicago, IL
06.2018 - 08.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
XSport Fitness
Chicago, IL
05.2017 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific health supplements.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to help reach their fitness goals.
- Managed returns, exchanges and refunds in accordance within policy.
Video Journalist
Captured News
Chicago
05.2017 - 08.2019
- Developed strong relationships with sources and community members, fostering trust and credibility as a journalist.
- Conducted thorough research on story topics, ensuring accurate and comprehensive reporting.
- Led workshops and training sessions for team members on video journalism best practices, fostering a culture of continuous learning and improvement.
- Adapted quickly to breaking news situations, providing rapid response and real-time updates for audiences.
- Activity communicated with news media outlets on developing stories.
Education
Criminal Justice - Criminal Justice
Trinity Christian College
Palos Heights, IL05.2018
Skills
- Report Writing
- Integrity and Honesty
- Conflict de-escalation
- Relationship building and management
- Patience and Empathy
- Community Engagement
- Planning and coordination
- Human relations
Languages
Spanish
Native or Bilingual
Timeline
Police Officer
Chicago Police Department
08.2019 - Current
Sales Associate
Pacsun
06.2018 - 08.2019
Sales Associate
XSport Fitness
05.2017 - 08.2019
Video Journalist
Captured News
05.2017 - 08.2019
Criminal Justice - Criminal Justice
Trinity Christian College