Isaac Lugo Thompson
Vancouver,WA
Summary
Safety-focused supervisor with experience leading teams, enforcing operational standards, and maintaining accountability in fast-paced environments. Skilled in conflict resolution, employee coaching, incident documentation, and making sound decisions under pressure. Experienced in maintaining a safe and productive workplace through clear communication, attention to detail, and consistent adherence to policies and procedures.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Operations Manager
Fedex Ground
Portland, Oregon
11.2025 - Current
- Supervise daily operations in a high-volume, safety-sensitive environment, providing direction and oversight to ensure employees follow company policies, procedures, and safety standards.
- Lead and coach a team of 10–15 employees, providing clear expectations, performance feedback, and guidance when necessary.
- Monitor employee performance and address behavioral, safety, and productivity concerns through documentation, communication, and appropriate follow-up.
- Communicate clearly with employees and leadership to resolve conflicts, provide instructions, and maintain an organized work environment.
- Maintain accurate documentation including performance records, safety feedback, operational reports, and employee discussions.
- Conduct safety observations and reinforce safe work practices through coaching, accountability, and compliance with company procedures.
Yard Lead
SRS Distribution
05.2023 - 06.2025
- Coordinated daily yard operations including material movement, inventory organization, order staging, and customer deliveries
- Supervised and trained team members by assigning responsibilities, reinforcing safety procedures, and maintaining productivity standards.
- Managed inventory accuracy through cycle counts, stock monitoring, discrepancy resolution, and proper material tracking.
- Communicated with customers, drivers, and internal teams to resolve issues and maintain service standards.
- Operated forklifts and material handling equipment, conducting routine inspections, and practicing safe operating methods
Department Manager
Jack and Jill
09.2020 - 03.2023
- Managed daily department operations including ordering, receiving, inventory control, and quality standards.
- Supervised, trained, and supported employees while maintaining accountability for performance and workplace expectations.
- Resolved customer concerns and operational issues through communication, investigation, and problem-solving.
- Maintained accurate inventory records and ensured compliance with safety, sanitation, and company procedures.
- Coordinated with suppliers and customers to maintain product availability and service reliability.
Education
High School Diploma -
Castle Park High School
San Diego, CA06-2016
Skills
- Team Supervision & Leadership
- Safety Compliance & Documentation
- Policy & Procedure Enforcement
- Conflict Resolution & Problem Solving
- Employee Training & Coaching
- Professional Communication
- Incident Reporting & Record Keeping
- Inventory Control & Accuracy
- Equipment Operation & Safety Practices
- Operational Decision-Making
- Customer Service
- First Aid & CPR Certified
Job Title
Operations Supervisor
Certification
- First Aid & CPR
- OSHA 10 Construction Safety & Health
- DOT Medical Card
Timeline
Operations Manager
Fedex Ground
11.2025 - Current
Yard Lead
SRS Distribution
05.2023 - 06.2025
Department Manager
Jack and Jill
09.2020 - 03.2023
High School Diploma -
Castle Park High School