Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isaac L Williams

Las Vegas

Summary

Experienced model client service representative with a strong background in program management and team building. Skilled in conducting investigations, writing reports, and maintaining corporate assets for over 20 years. Demonstrated success in revenue improvement, cost control, internal and external auditing, and audit reporting. Known for clear communication, ethical standards, and the ability to excel under pressure while making forward-thinking decisions.

Overview

19
19
years of professional experience

Work History

Assistant Store Manager

LEGO
05.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Branch Security Officer

Tiffany & Company
10.2022 - 05.2024
  • Monitored premises and recorded activity in daily officer reports.
  • Observed patrons and customers to quickly address security situations.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Updated security logs with activity notations and incident reports.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Guarded restricted areas to prevent unauthorized entry.
  • Reported safety hazards for remediation response.
  • Completed incident reports to record security or loss prevention incidents.
  • Secured personnel and premises by inspecting buildings and patrolling property.

Community Engagement Asset Protection Market Mgr

99 Cents Only
04.2022 - 09.2022
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Monitored paperwork procedures to prevent error-related losses.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Performed thorough cash audits and deposit investigations.
  • Oversaw received and outbound shipments through inventories and audits and complied with 99Cents Only shipment procedures.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Greeted customers while interacting and providing excellent customer service.

Loss Prevention Manager

Sephora
10.2007 - 04.2022
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Greeted customers while interacting and providing excellent customer service.
  • Review exception reports and cash variances to detect internal/external losses.
  • Review external cases for accuracy and approve them in a case management system in a timely manner.
  • In the absence of District Manager attend and present at the District meetings and cast cluster trainings.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Monitored and reported suspicious activities to local authorities.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
  • Secured all doors in the office and main building after hours.
  • Testified at judicial hearings and trials involving criminal acts committed against the company.
  • Performed surveillance of suspects using cameras and camcorders.
  • Train and mentor Agents as well as oversee shoplifting blitz teams.
  • Review and approve Agents schedules within the market area.
  • Conduct Agent on-boarding; provide feedback on those trainings, check list and check-ins.

Security Officer

Harrah's Hotel & Casino
10.2006 - 10.2007
  • Screened all passengers, crew members and employees for weapons and contraband.
  • Monitored and reported suspicious activities to local authorities.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Detected and apprehended any unauthorized personnel.
  • Maintained accurate and detailed logs of all events that occurred during each shift.
  • Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.
  • Collected and organized all surveillance data and information to protect client possessions and workspaces.

Education

High School Diploma - undefined

Southern Nevada Vocational Technical Center
Las Vegas, NV
01.1989

Skills

  • Investigation documentation
  • Excellent customer service skills
  • Motivated, reliable, and prompt
  • Conflict resolution techniques
  • MS Office proficiency
  • Strategic planning
  • Staff Supervision
  • Reputation as an independent worker who is able to manage multiple demands to efficiently meet deadlines
  • Inventory Audits
  • Internal Fraud

Timeline

Assistant Store Manager

LEGO
05.2024 - Current

Branch Security Officer

Tiffany & Company
10.2022 - 05.2024

Community Engagement Asset Protection Market Mgr

99 Cents Only
04.2022 - 09.2022

Loss Prevention Manager

Sephora
10.2007 - 04.2022

Security Officer

Harrah's Hotel & Casino
10.2006 - 10.2007

High School Diploma - undefined

Southern Nevada Vocational Technical Center

Similar Profiles

CREATE PROFILE
Isaac L Williams