Isaac Mahn
Georgetown
Summary
Dynamic hospitality professional with extensive experience at Mulligans, excelling in high-pressure environments. Proven ability to cultivate loyal clientele through exceptional customer service and effective communication. Strong multitasking skills complemented by reliable cash handling expertise, ensuring smooth operations and enhanced guest satisfaction. A dedicated team player committed to delivering memorable dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Mulligans
05.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Mulligans
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Host
Mulligans
06.2021 - 04.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Arts - Communications
The University of Texas At San Antonio
San Antonio, TX05-2028
High School Diploma -
Georgetown High School
Georgetown, TX05-2024
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
Certification
TABC Certified
Languages
Spanish
Limited Working
Timeline
Bartender
Mulligans
05.2024 - Current
Server
Mulligans
04.2022 - Current
Host
Mulligans
06.2021 - 04.2022
Bachelor of Arts - Communications
The University of Texas At San Antonio
High School Diploma -
Georgetown High School
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