Isaac Mai

• Communicated customer requests clearly to kitchen staff to support smooth order preparation.
• Recommended menu items and answered ingredient questions to improve guest dining experience.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Supported daily operations by coordinating tasks, tracking priorities, and resolving routine workflow issues.
• Assisted with process documentation, ensuring accurate updates to internal procedures and team references.
• Adapted quickly to changing priorities while supporting day-to-day administrative and operational needs.

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained a clean and orderly dining area for an enjoyable guest experience and cultivated a warm relationships with regulars.

• Delivered attentive food and beverage service in upscale dining environment, enhancing customer satisfaction and overall dining experience.
• Set up tables, linens, silverware, and glassware for dining room and private event service.
• Took accurate food and beverage orders, entering requests through POS system with efficiency.

Ongoing