Summary
Overview
Work History
Education
Skills
Stockcar Racing
Additional Information
Timeline
Generic

Isaac Martinez

Denver,Colorado

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated tool repair and receiving of inventory expertise, including competitive offerings, pricing and market positioning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Empire Staple
10.2017 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Delivery Driver

UniFirst
12.2016 - 10.2017
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Kept detailed records of deliveries and money received from customers.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Lube Technician

Larry H Miller Nissan
06.2016 - 11.2016
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Worked alone or in team-based systems to complete up to 15-20 oil changes each day.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Checked fluids, tires, brakes, and other systems as part of 5-point inspection.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Greeted customers and answered questions about oil changes and other services.
  • Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.

Electronics Sales Associate

Walmart
01.2015 - 06.2015
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Processed credit and debit card payments to complete customer buying experience.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Checked to see if requested items were available from store's inventory.
  • Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
  • Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.

Amusement Ride Operator

Elitch Gardens
05.2014 - 10.2015
  • Monitored passengers and ride operations and enforced safety regulations.
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Trained new ride operators on safety procedures and ride operations.
  • Fostered communication between ride operators and other amusement park personnel to support operations.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Conducted daily inspections of amusement park rides to verify functionality and safety.
  • Inspected and maintained amusement park ride equipment in accordance with safety regulations.
  • Demonstrated proper use of safety harnesses and other safety equipment.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.

Restaurant Busser

Lime
04.2014 - 12.2014
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
  • Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
  • Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.

Education

No Degree - Criminal Justice

Community College of Aurora
Aurora, CO

No Degree - Criminal Justice

Northeastern Junior College
Sterling, CO
05.2015

No Degree - General Studies

Abraham Lincoln High School
Denver, CO
05.2013

High School Diploma -

Skyview Academy
Thornton, CO
05.2013

Skills

  • Public Announcement
  • Business Administration
  • Training and Development
  • Staff Management
  • Staff Supervision
  • Product and Service Knowledge
  • Pricing Strategies
  • Merchandising
  • Time Management
  • Employee Performance Evaluations

Stockcar Racing

Started racing at Colorado National Speedway in 2019 to honor my family legacy. I am the head of our family racing team, which includes five drivers and five different cars. 

Additional Information

While at Northeastern Junior College, I was the President of The Criminal Justice Club. This club included weekly meetings, trips to Sterling Correctional Facility, community events with the Sterling Police Department. I have four semesters of Criminal Justice Studies. While being a full time student, I was also able to balance work, school, and extra curricular activities in order to maintain a normal college experience.


My strengths include; being able to think critically and quickly, good communication, being very coachable, taking criticism well, able to work well with others and under pressure, hardworking, determined, and level headed, punctuality, and being active on a daily basis.

My weaknesses include, being too self-critical, fear of public speaking, procrastination, and getting caught up in details.

Timeline

Assistant Manager

Empire Staple
10.2017 - Current

Delivery Driver

UniFirst
12.2016 - 10.2017

Lube Technician

Larry H Miller Nissan
06.2016 - 11.2016

Electronics Sales Associate

Walmart
01.2015 - 06.2015

Amusement Ride Operator

Elitch Gardens
05.2014 - 10.2015

Restaurant Busser

Lime
04.2014 - 12.2014

No Degree - Criminal Justice

Community College of Aurora

No Degree - Criminal Justice

Northeastern Junior College

No Degree - General Studies

Abraham Lincoln High School

High School Diploma -

Skyview Academy
Isaac Martinez