Isaac McBride
Summary
My name is Isaac McBride. I have extensive experience in data analysis and customer service, as well as a passion for software and design. I am at my best when it comes to resolving customer inquiries and I put my all into my work. I have minor experience in coding for Python as well as C++. There is nothing more satisfying than solving a difficult problem.
Overview
7
7
years of professional experience
Work History
Tax Pro Representative
TaxSlayer
12.2022 - Current
- Mitigated customer inquiries day by day, providing clients with figures to file tax returns most beneficially.
- Efficiently completed data entry tasks each day for sensitive information in relation to customer lifestyles.
- Maintained an extensive knowledge of tax history as well as current tax laws and regulations.
- Streamlined data entry processes, improving accuracy of client information management.
Director of SGA Partnerships
App Builder U
07.2021 - 12.2022
- Managed app development and designs for several colleges, as well as maintained communications with the company and each Student Government.
- Consistently met deadlines for projects with gathered information and graphic design team.
- Increased app engagement by nearly 42% within the span of months for thousands of students.
Seafood Clerk
PUBLIX SUPER MARKETS
04.2018 - 07.2021
- Performed excellent customer service in the Seafood and Meat department, and led a small team to perform cooking services and food preparation for customers.
- Resolved customer inquiries and concerns effectively, fostering positive shopping experiences in seafood department.
- Monitored product quality, promptly addressing any issues to maintain high standards of freshness.
Education
Bachelor of Engineering - Computer Engineering
FAMU-FSU College of Engineering
Skills
- Tax Laws
- Technical troubleshooting
- Operations Management
- Customer Support
- Python (Programming Language)
- Business Planning
- Sales
- Management
- Operations
- Data Entry
- Data Analysis
- Customer Service
- Graphic Design
- Communication and Negotiation
- Microsoft Office
Timeline
Tax Pro Representative
TaxSlayer
12.2022 - Current
Director of SGA Partnerships
App Builder U
07.2021 - 12.2022
Seafood Clerk
PUBLIX SUPER MARKETS
04.2018 - 07.2021
Bachelor of Engineering - Computer Engineering
FAMU-FSU College of Engineering
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