Isaac (ALEX) McDonald
Charlestown,IN
Summary
Dynamic automotive professional offering extensive auto body, mechanical, sales knowledge gained through 10+ years of industry experience. Well-versed in repair and assembly for range of makes and models. Strong knowledge of industry best practices and insurance protocols while using top tier customer service skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Damage Analysis / Repair Planner
Martins Body Shop
09.2022 - Current
- Enhanced project efficiency by developing and implementing effective planning strategies.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.
- Developed strong relationships with vendors to ensure reliable delivery of high-quality parts and materials for repairs.
- Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
- Negotiated favorable terms with suppliers, reducing material costs without compromising quality standards for auto body repairs.
- Evaluated vehicle damages accurately using industry-standard tools such as OEM Scanning equipment, Alldata, Repair Logic and various OEM databases.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Reassembled and replaced parts to complete body repairs.
Mechanic Shop Foreman
John Jones Chrysler Dodge Jeep Ram
01.2022 - 09.2022
- Enhanced shop efficiency by streamlining work processes and delegating tasks to appropriate team members.
- Implemented safety protocols in the shop, minimizing incidents and creating a secure working environment.
- Mentored junior mechanics, providing guidance on best practices and technical knowledge to improve their skills.
- Facilitated clear communication between mechanics and customers, explaining repair processes and answering inquiries professionally.
- Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
- Increased overall productivity by implementing efficient scheduling systems to optimize mechanic workload distribution.
- Trained staff on advanced diagnostic techniques to expedite problem identification accurately, leading to faster repair times.
- Used hand and power tools, equipment, and instruments accurately.
Service Advisor
Bachman Chrysler Dodge Jeep Ram
04.2021 - 12.2021
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Delivery Driver
2s Inc / FedEx Contractor
05.2020 - 03.2021
- Verified over 150 daily deliveries against shipping instructions before delivering to customers.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for over 150 deliveries.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Service Advisor
John Jones Auto Group
05.2014 - 02.2020
- Consistently top tier service advisor in ticket count and dollar amount while maintaining a high level of customer satisfaction
- Excelled at consulting customers for needed maintenance and service, kept customers informed and updated through service process
- Managed schedule and assigned technicians to perform service work in a thorough and efficient way
- Ensured an active delivery for vehicle return to customer
- Always striving to further educate myself, by obtaining Chrysler level 3 Master advisor from 2015-2020, also completed the GM Mark of Excellence program form 2018 and 2019
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Senior Technician
Valvoline
04.2013 - 05.2014
- Inside Office sales of tires, brakes, and maintenance items. Advised customers on needed services for current and future visits
- Assisted with day to day managing operations, including scheduling, inventory, delegating staff on daily assignments
- Documented all customer inquiries and comments thoroughly and quickly
General Laborer
CI Services
05.2010 - 04.2013
- General Labor and Maintenance for residential remodeling company, included framing, drywall, painting, lawn and landscaping
Education
High School Diploma -
Floyd Central High School
Galena, IN06.2012
Skills
- Professionalism
- Multitasking
- Product Knowledge
- Follow-up Skills
- Vehicle Diagnostics
- Customer Education
- Installations and Repairs
- Advanced Diagnostics
- Electrical Systems
- Vehicle Inspections
- Structural Analysis
- Damage Assessment
- Collision Repair
- Cost Estimation
- Insurance Knowledge
Accomplishments
- Supervised teams of 10+ team members and technicians.
- Multiple Million dollar sales years which included various all time company highs in monthly and yearly sales totals.
- Multiple time tri-state region leader in average survey scores for FCA and GM.
- Well versed in multiple Shop and inventory management systems including Dealertrack, DealerFX, CCC, Mitchell, Alldata, Repairlogic, and more!
Certification
Chrysler Level 3 Master Advisor 2015-2020
Completed GM Service Advisor Mark of Excellence 2018-2019
Achieved Expert Certification in 6 FCA categories such as Chrysler, Dodge, Jeep, Ram, Mopar, and Uconnect 2021
Timeline
Damage Analysis / Repair Planner
Martins Body Shop
09.2022 - Current
Mechanic Shop Foreman
John Jones Chrysler Dodge Jeep Ram
01.2022 - 09.2022
Service Advisor
Bachman Chrysler Dodge Jeep Ram
04.2021 - 12.2021
Delivery Driver
2s Inc / FedEx Contractor
05.2020 - 03.2021
Service Advisor
John Jones Auto Group
05.2014 - 02.2020
Senior Technician
Valvoline
04.2013 - 05.2014
General Laborer
CI Services
05.2010 - 04.2013
High School Diploma -
Floyd Central High School
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