Isaac Messacar
Canton,MI
Summary
Dynamic and results-driven Sales Associate with a proven track record at Subaru Of Ann Arbor, where I excelled in customer service and sales strategies. Leveraged strong communication and relationship-building skills to enhance customer loyalty and boost sales revenue. Adept at problem-solving and CRM software, consistently achieving goals through teamwork and exceptional customer engagement.
Overview
6
6
years of professional experience
Work History
Sales Associate
Subaru Of Ann Arbor
06.2022 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Closing customers and overcoming Objections using word tracks, social proof, and other sales tactics
Crew Member
McDonald's
08.2018 - 06.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
Churchill High School
Livonia, MI06.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Store Opening and Closing
- Sales expertise
- Product Sales
- Customer Needs Assessment
- Sales Strategies
- Upselling
- Inventory Tracking
- Building rapport
- Sales Development
- Negotiation Tactics
- Relationship selling
- Cold-calling
- CRM software proficiency
- Friendly and Helpful
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Organization
- Reliable and Responsible
- Adaptable and Flexible
- Creative Thinking
- Positive Customer Engagement
- Goal-Driven
- Team Cooperation
- Decision-Making
- Product Knowledge
- Building Customer Loyalty
- Basic Mathematics
Timeline
Sales Associate
Subaru Of Ann Arbor
06.2022 - Current
Crew Member
McDonald's
08.2018 - 06.2020
High School Diploma -
Churchill High School
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