Summary
Overview
Work History
Education
Skills
Timeline
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Isaac M Gitoi

Fort worth,TX

Summary

Dynamic Logistics Coordinator with proven expertise at GM Transportation, excelling in problem-solving and logistics analysis. Successfully trained teams to enhance operational efficiency and compliance, significantly reducing risks. Adept at customer service and fleet management, ensuring timely order fulfillment and client satisfaction.

Overview

15
15
years of professional experience

Work History

Dispatch Manager

C&F TRACKING
11.2015 - 06.2025
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Reported to management operational activities and maintained current records.
  • Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Maintained compliance with transportation regulations, avoiding costly fines and delays.

Logistics Coordinator

GM Transportation
01.2010 - 09.2015
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Improved order accuracy through meticulous data entry and verification processes.
  • Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
  • Organized back-office support for field operations, contributing to smoother project execution.
  • Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.

Education

Logistics And Materials Management

Purdue University
West Lafayette, IN

Skills

  • Problem-solving
  • Decision-making
  • Logistics analysis
  • Customer service
  • Fleet management

Timeline

Dispatch Manager

C&F TRACKING
11.2015 - 06.2025

Logistics Coordinator

GM Transportation
01.2010 - 09.2015

Logistics And Materials Management

Purdue University

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Isaac M Gitoi