Isaac Mingle
Massapequa,NY
Summary
Dynamic professional with extensive experience at the Center For Developmental Disabilities, excelling in resident supervision and effective communication. Proven track record in implementing individualized support plans, enhancing resident satisfaction, and training staff on best practices. Skilled in Microsoft Office applications and committed to fostering a safe, respectful environment.
Overview
5
5
years of professional experience
Work History
Assistant Residence Manager
Center For Developmental Disabilities
04.2021 - 2026
- Coordinated daily operational activities to ensure optimal resident care and compliance with regulatory standards.
- Implemented individualized support plans for residents, enhancing their quality of life and independence.
- Facilitated training sessions for staff on best practices in developmental disabilities care and service delivery.
- Monitored resident progress through regular assessments, adjusting support strategies as needed to improve outcomes.
- Ensured adherence to safety protocols and policies, promoting a safe environment for residents and staff alike.
- Maintained a safe and healthy living environment for residents through regular inspections and adherence to safety guidelines.
- Improved resident satisfaction by addressing concerns promptly and implementing necessary changes.
- Handled emergencies effectively, following established protocols while maintaining resident safety and wellbeing.
- Collaborated with other departments within the organization to promote continuity of care for residents transitioning between programs or facilities.
- Monitored compliance with state regulations, ensuring that all necessary documentation was completed accurately and submitted on time.
- Reported and documented maintenance requests and scheduled appropriate services.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers, and satellite and phone service providers.
- Conducted performance evaluations for team members, identifying areas for development and improvement initiatives.
- Coordinated with healthcare providers to ensure appropriate medical care was provided to all residents in a timely manner.
- Supported new hires during their orientation period by providing clear expectations, resources, and ongoing mentorship throughout their training process.
- Maintained a high standard of professionalism and ethics within the residence, modeling best practices for staff members and promoting a culture of respect and accountability.
Shift Supervisor/ Sales Associate
CVS Phamcy
02.2017 - 09.2021
- Supervised daily operations, ensuring adherence to safety protocols and company policies.
- Coordinated team schedules, optimizing workflow and resource allocation for peak efficiency.
- Trained new staff on operational procedures and best practices to enhance performance.
- Monitored inventory levels, implementing reorder processes to maintain stock availability.
- Resolved customer issues promptly, maintaining high service standards and satisfaction rates.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Completed cash and credit card transactions accurately using POS software.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Collaborated with other leaders and executives to direct workflow and support operations.
Education
Associate of Arts - General Arts And DGraphic Design
Ghanatta College of ARt And Design
Ghana, Weast Afrivca06-1996
Skills
- Microsoft Office Applications
- Graphic Design Applications
- Copy Writing
- Sales and Marketing
- Task delegation
- Groundskeeping oversight
- Housekeeping supervision
- Resident supervision
- Effective communication
- Microsoft office
Accomplishments
- Supervised team of staff members.
- Achieved operational goals by implementing the Institutions set of guidelines with accuracy and efficiency.
Languages
English
Full Professional
Timeline
Assistant Residence Manager
Center For Developmental Disabilities
04.2021 - 2026
Shift Supervisor/ Sales Associate
CVS Phamcy
02.2017 - 09.2021
Associate of Arts - General Arts And DGraphic Design
Ghanatta College of ARt And Design