Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Work Preference
Accomplishments
Work Availability
Interests
Quote
OfficeManager
Isaac Mitchell

Isaac Mitchell

Restaurateur
Bear,DE

Summary

Highly organized Restaurant Manager knowledgeable in recruiting staff and handling customer complaints. Creates and implements effective marketing and promotional campaigns to exceed company expectations. Oversees employee performance and tracks weekly progress to achieve defined objectives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

COO

Heard Chef Hospitality
09.2024 - Current
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Achieved substantial revenue growth by spearheading expansion into new markets and diversifying product offerings.

ASSISTANT GENERAL MANAGER

THE CHANCERY MARKET
04.2023 - 09.2024
  • Handles all operations catering needs as well as booked talent for all catering and programming events with 20% growth in sales YTY
  • Resolved problems promptly to elevate customer approval.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
  • Assisted in recruiting, hiring and training of team members.

ASSISTANT GENERAL MANAGER

AMELIE'S A FRENCH BAKERY & CAFE
12.2021 - 04.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined over 60 employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.

RETAIL MANAGER

SODEXO WEST VIRGINIA UNIVERSITY
06.2021 - 11.2021
  • Managed inventory control for 5 retail locations, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Exhibited excellent people skills during interaction with employees and customers.

GENERAL MANAGER

SWISS FARMS
09.2020 - 05.2021
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance for 25 employees.
  • Managed budget implementations, employee reviews, training and schedules.
  • Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

ASSISTANT GENERAL MANAGER

METRO DINER
05.2018 - 03.2020
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Optimized scheduling practices for 30 employees to ensure appropriate coverage during peak hours while minimizing labor costs.

MANAGER

LEONARD'S EXPRESS
09.2014 - 11.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Brokered more than 50 truck loads a week.

Education

M.S. ENTERTAINMENT BUSINESS -

FULL SAIL UNIVERSITY
Remote Learning
01.2012

B.A. MUSIC COMPOSITION -

UNIVERSITY OF SOUTH FLORIDA
Tampa, FL
07.2010

Skills

  • Budgeting
  • Account Management
  • People Management
  • Microsoft Office Professional
  • Excellent Written and Oral Skills
  • Grassroots Marketing
  • Team Leadership
  • Training and Development
  • Food Safety and Sanitation
  • Business Operations Knowledge

Affiliations

  • Avid runner and hiker

Certification

  • Servsafe Certified

Timeline

COO

Heard Chef Hospitality
09.2024 - Current

ASSISTANT GENERAL MANAGER

THE CHANCERY MARKET
04.2023 - 09.2024

ASSISTANT GENERAL MANAGER

AMELIE'S A FRENCH BAKERY & CAFE
12.2021 - 04.2023

RETAIL MANAGER

SODEXO WEST VIRGINIA UNIVERSITY
06.2021 - 11.2021

GENERAL MANAGER

SWISS FARMS
09.2020 - 05.2021

ASSISTANT GENERAL MANAGER

METRO DINER
05.2018 - 03.2020

MANAGER

LEONARD'S EXPRESS
09.2014 - 11.2017

M.S. ENTERTAINMENT BUSINESS -

FULL SAIL UNIVERSITY

B.A. MUSIC COMPOSITION -

UNIVERSITY OF SOUTH FLORIDA

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancement

Accomplishments

I'm a college grad 2 times over. I previously worked in music but wanted a career change switching to the exciting world of restaurant life. I have now opened 2 different restaurants in 2 different cities. My current Food Hall has grown in just one year into one of the most popular spots in the city of Wilmington, DE renown for great food and our stunning outdoor space.

On a personal note I'm former captain of Bearfight FC and winner of several awards for running. I'm looking forward to seeing were life and my career take me.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Running

Soccer

Music

Quote

Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Isaac MitchellRestaurateur