Isaac montanez
Boise,United States
Summary
Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills in the IT field. Eager to expand knowledge and skills to excel in my craft.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Client Services Specialist I
Idaho Power
Boise, ID
12.2022 - Current
- Identified root cause of incidents and problems and implemented appropriate solutions accordingly.
- Created system security groups and managed user access to multiple systems
- Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
Help Desk Technician
1901 Group
Boise, ID
04.2021 - 04.2022
- Managed user accounts including passwords resets, account creation and deletion.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Configured security settings or access permissions for groups and individual users.
- Ensured compliance with established standards, policies, and procedures.
Help Desk Technician
Perspecta
04.2020 - 04.2021
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Performed troubleshooting to diagnose and resolve technical issues.
- Configured security settings or access permissions for groups and individual users.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
94E - Communication Security Systems Repair
United States Army
04.2018 - 04.2020
- Built and repaired military radios used across the base.
- Uploaded and maintained secure SKLs to encrypt communications and transmissions.
- Created and enforced security protocols, physical security positions, and schedules.
- Performed daily system checks of all security equipment for proper functioning.
- Coordinated with local law enforcement agencies regarding suspicious activity or security breaches.
First Assistant Manager
Darmondy Enterprises
01.2016 - 01.2018
- Oversaw store operations along with employees and customers
- Trained and guided team members to maintain high productivity
- Organized and ran the store cost efficiently with high customer satisfaction leading to being top 5 stores in north west U.S
Dairy Technician
Eagle Ridge Dairy
01.2016 - 01.2018
- Responsible for the repair and maintenance of electronic equipment
- Strong electronic and wiring comprehension
- Improved the functionality of equipment leading to better production
Education
Military Technical Training School - Electrical/Electronics Equipment Installation and Repair, General
Military Technical Training School
12.2018
High School Diploma -
Rocky Mountain High School
12.2018
Skills
- Leadership
- Interpersonal
- Security protocol adherence
- Inspection and testing
- Repair and troubleshoot
- Clear communication
- Circuit board comprehension
- Managing security breaches
Certification
CompTIA Security+, CompTIA, 04/01/21, 04/01/24, FJ8DJBPF5H44QXK6
Honorsandawards
- National Defense Service Medal, Department Of Defence
- Global War on Terrorism Service Medal
- Army Service Ribbon
Timeline
IT Client Services Specialist I
Idaho Power
12.2022 - Current
Help Desk Technician
1901 Group
04.2021 - 04.2022
Help Desk Technician
Perspecta
04.2020 - 04.2021
94E - Communication Security Systems Repair
United States Army
04.2018 - 04.2020
First Assistant Manager
Darmondy Enterprises
01.2016 - 01.2018
Dairy Technician
Eagle Ridge Dairy
01.2016 - 01.2018
Military Technical Training School - Electrical/Electronics Equipment Installation and Repair, General
Military Technical Training School
High School Diploma -
Rocky Mountain High School
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