Isaac Montgomery
North Hollywood,CA
Summary
Ex collegiate athlete. Self motivated. 20yrs in the security industry.
Overview
22
22
years of professional experience
Work History
Security Officer
NeueHouse Hollywood
10.2015 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Always relied upon when ever any kind of action needed to be taken within the building as far as security was called for because of my reputation, my customer service skills, my integrity to handle the situation the right way. And my ability to get the job done in a manner that does not embarrass the venue. Or impact the venues ability to continue to conduct business in a way that we could thrive.
Director of Security Operations
The Federal Bar
08.2013 - 12.2023
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Established strong relationships with local law enforcement agencies to coordinate emergency response plans and maintain situational awareness.
- Managed security personnel effectively to ensure consistent enforcement of policies and procedures, resulting in reduced incidents of theft or vandalism.
- Responded swiftly to security incidents and effectively resolved security issues.
- Supervised team of 8 security personnel during shift.
- Kept team compliant with security protocols and appearance standards.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Vip Security
Jimmy Kimmel Live
10.2013 - 10.2015
- Improved overall guest satisfaction by anticipating needs proactively and offering personalized solutions for individual preferences.
- Acted as a personal liaison between clients and external service providers to ensure smooth communication and seamless transactions.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Created welcoming and comfortable environment for guests.
Bodyguard
Executive Security Professionals
01.2015 - 06.2015
- Collaborated with hotel departments to ensure seamless service delivery for all VIP guests.
- Enhanced my client's satisfaction by promptly addressing their concerns and providing personalized solutions.
- Assisted in coordinating large-scale functions attended by top-tier guests such as galas or conferences by working closely with event planners.
- Built strong relationships with VIP clients by maintaining regular communication and anticipating their needs.
- Conducted pre-arrival planning and preparation for incoming VIP guests, ensuring personalized touches were added to rooms or suites upon arrival.
- Monitored feedback from high-profile clients to identify areas of improvement within the team''s performance.
- Resolved any issues or complaints with diplomacy and professionalism, upholding the highest standards in regard to my client.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assigned schedules and specific tasks to workers for optimal coverage.
Security Guard Officer
The Viper Room
12.2010 - 08.2013
- Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the venue.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Removed unauthorized persons from facility grounds.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Foundation Room Security Officer
House Of Blues/ Live Nation
08.2005 - 08.2013
- Developed strong relationships with frequent guests, anticipating their preferences and tailoring services accordingly.
- Streamlined check-in process for VIPs, ensuring minimal wait time and prioritizing their needs.
- Trained new team members on best practices for handling VIP clientele, fostering a culture of high service standards across the department.
- Maintained a strong knowledge of event schedules and venue details to provide accurate information to guests.
- Managed guest complaints with professionalism, resolving issues promptly and effectively.
- Proactively addressed potential issues before they arose by maintaining open lines of communication with other departments.
- Handled customer complaints to satisfy and retain guests.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Managed security staff rotation for position coverage on breaks.
- Trained security workers on site-specified procedures.
Supervisor of Operations
Legends Recording Studio
06.2012 - 02.2013
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Supervised the daily operations of the venue and kept compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
Security Officer
Premiere Events La
10.2010 - 12.2011
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Security Officer
Padri’s Restaurant & Martini Bar
06.2010 - 12.2010
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Head of Security
Burress Square Tavern
12.2004 - 08.2005
- Coordinated with other departments within the organization to develop integrated approaches towards mitigating risks across multiple areas.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Responded quickly and effectively to security breaches or incidents, mitigating potential damage and ensuring prompt resolution.
- Collaborated with local law enforcement agencies to strengthen partnerships and enhance overall safety in the community.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Security Officer
Woody Bar and Grill
09.2004 - 12.2004
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting venue access.
- Responded quickly to incidents and assessed active situations for security concerns.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
Security
Players
09.2002 - 12.2002
- Check ID's
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Education
Bachelor of Arts - Sociology
Virginia Polytechnic Institute & State University
Undergraduate -
University of North Carolina, Chapel Hill
Skills
- Team Leadership/ Strategic Leadership
- Security Management
- Emergency Situations
- Corporate Security
- Customer Service
- Sensitive information handling
- Employee Relations
- De-Escalation Techniques
- Physical Stamina
- Confidentiality
- Reporting Skills
- Security procedures knowledge
- Punctuality
Keyskillsqualifications
- Honesty & Punctual
- Physical Fitness
- Decisive
- Customer Service
- Excellent Communication Skills
- Fair
- Natural Leader
- Commitment to Excellence
- Alertness
Timeline
Security Officer
NeueHouse Hollywood
10.2015 - Current
Bodyguard
Executive Security Professionals
01.2015 - 06.2015
Vip Security
Jimmy Kimmel Live
10.2013 - 10.2015
Director of Security Operations
The Federal Bar
08.2013 - 12.2023
Supervisor of Operations
Legends Recording Studio
06.2012 - 02.2013
Security Guard Officer
The Viper Room
12.2010 - 08.2013
Security Officer
Premiere Events La
10.2010 - 12.2011
Security Officer
Padri’s Restaurant & Martini Bar
06.2010 - 12.2010
Foundation Room Security Officer
House Of Blues/ Live Nation
08.2005 - 08.2013
Head of Security
Burress Square Tavern
12.2004 - 08.2005
Security Officer
Woody Bar and Grill
09.2004 - 12.2004
Security
Players
09.2002 - 12.2002
Bachelor of Arts - Sociology
Virginia Polytechnic Institute & State University
Undergraduate -
University of North Carolina, Chapel Hill
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