Highly motivated automotive salesperson with a proven track record as a top performer at high-volume dealerships. Experienced in closing sales, product development, and customer loyalty, consistently exceeding monthly and annual goals. Adept at building lasting relationships, identifying business opportunities, and offering a premium buying experience. Results-oriented, with in-depth knowledge of automotive industry products and processes, I strive to contribute my negotiation and customer service skills to boost the dealership's sales.
• Active prospecting and follow-up of potential customers by phone, email and in the sales room.
• Presentation and demonstration of vehicles, highlighting characteristics and benefits according to customer needs.
• Negotiation of prices, terms and financing options to close sales successfully.
• Coordination with the F&I department to ensure approvals and efficient delivery of vehicles.
• Consistently exceed monthly goals, reaching the top sales ranking in the team.
• Maintenance of after-sales relationships to ensure loyalty and generation of referrals.
• Deep knowledge of inventory, promotions and manufacturer incentive programs.
• CRM management to record interactions, opportunities and customer tracking.
• Participation in product and sales training to improve skills and performance.
• Professional brand representation, offering a premium shopping experience.
Advanced sales closing techniques
Negotiation oriented to value and profitability
Customer needs detection (needs assessment)
Product presentation (product presentation)
Sale of new, used vehicles and financing programs
Customer portfolio management
Prospecting and tracking of leads
Maximization of cross-selling (cross-selling and upselling)
Fulfillment and exceeding monthly goals
Premium customer service
Management of CRM and sales tools