Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isaac Montilla

Waterbury

Summary

Dynamic sales professional with proven expertise in customer relations and sales strategy development at AT&T. Skilled in relationship building and complex problem-solving, I consistently exceeded sales targets while enhancing client satisfaction. Adept at utilizing CRM software to track leads and deliver tailored product recommendations, fostering loyalty and driving revenue growth.

Developed skills in fast-paced sales environment, focusing on customer relationship management and persuasive communication. Excels in understanding customer needs and delivering tailored solutions. Seeking to transition into new field, leveraging strong interpersonal and problem-solving abilities to achieve impactful results.

Outgoing and results-driven individual excelling in communication and relationship-building. Possesses foundational knowledge of sales techniques and adept at leveraging persuasive communication and negotiation skills. Committed to driving revenue growth and fostering customer satisfaction.

Offering strong foundation in communication and relationship management, eager to learn and develop in sales environment. Brings understanding of customer needs and problem-solving skills, with focus on effective communication and product knowledge. Ready to use and develop negotiation and relationship-building skills in [Desired Position] role.

Overview

3
3
years of professional experience

Work History

AT&T Sales Representative

Spartan Development Group
08.2025 - Current
  • Assisted in identifying customer needs and providing tailored product recommendations.
  • Learned to utilize CRM software for tracking sales leads and customer interactions.
  • Supported team in maintaining up-to-date product knowledge and promotional materials.
  • Contributed to achieving daily sales targets through proactive engagement with customers.
  • Participated in team meetings to discuss sales strategies and improve service delivery.
  • Gained experience in processing transactions accurately while ensuring customer satisfaction.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Conducted product demonstrations to effectively communicate features and benefits.
  • Developed relationships with clients to enhance customer satisfaction and loyalty.

Assistant Manager

McDonald's
05.2023 - 08.2025
  • Assisted in daily operations, ensuring adherence to company policies and procedures.
  • Coordinated team schedules, optimizing resource allocation for improved efficiency.
  • Supported management in training new staff on operational standards and customer service protocols.
  • Implemented feedback mechanisms to enhance team communication and productivity.
  • Monitored inventory levels, facilitating timely replenishment of stock items.
  • Resolved customer inquiries effectively, contributing to a positive service experience.
  • Analyzed workflow processes, suggesting improvements to streamline operations.
  • Maintained accurate records of transactions and employee performance metrics.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Crew Member

McDonald's
11.2022 - 05.2023
  • Assisted in daily food preparation and assembly to maintain operational efficiency.
  • Delivered excellent customer service by addressing inquiries and ensuring satisfaction.
  • Maintained cleanliness and organization of workstations to comply with safety standards.
  • Operated kitchen equipment safely while adhering to operational protocols.
  • Handled cash transactions accurately, ensuring proper register operation at all times.
  • Monitored inventory levels, communicating needs to ensure adequate supplies are available.
  • Collaborated with team members to optimize workflow and improve service speed.
  • Participated in training sessions to enhance skills and knowledge of menu items.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.

Education

High School Diploma -

Wilby Highschool
Waterbury, CT
06-2022

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Relationship building
  • Product and service knowledge
  • Sales closing
  • Sales presentations
  • Sales strategy development
  • Complex Problem-solving
  • Sales development
  • Product and service sales
  • Process improvement
  • Customer needs assessment
  • Staff training

Languages

Spanish
Limited Working

Timeline

AT&T Sales Representative

Spartan Development Group
08.2025 - Current

Assistant Manager

McDonald's
05.2023 - 08.2025

Crew Member

McDonald's
11.2022 - 05.2023

High School Diploma -

Wilby Highschool

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