Isaac Moreno Haro
National city
Summary
Experienced Customer Service Professional with 7 years in service delivery and multitasking. Skilled Asbestos Abatement Worker focused on safe removal and handling of hazardous materials. Vigilant Security Officer specializing in surveillance, risk assessment, and emergency response. Strong communicator and team player dedicated to maintaining safety and security with integrity and professionalism.
Overview
10
10
years of professional experience
Work History
Security Officer
Securitas Security Services USA
San Diego
01.2025 - Current
- Trained new security staff on protocols and procedures to ensure compliance and readiness.
- Secured personnel and premises through thorough inspections and regular property patrols.
- Documented security and loss prevention incidents in detailed incident reports for analysis and follow-up.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
Asbestos Abatement Worker
CVE Corporation
San Diego
05.2024 - 10.2024
- Verified that all waste was properly labeled according to EPA guidelines prior to disposal.
- Cleaned up work sites following completion of abatement projects using appropriate methods and tools.
- Removed and disposed of asbestos-containing materials safely, while adhering to all relevant safety regulations.
- Removed harmful substances from walls and other surfaces using power tools, high-pressure spray equipment and hand tools.
Customer Service Representative Agent
Integon
Tijuana
06.2021 - 04.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Informed clients about account services, statements, and balances to enhance understanding.
- Adapted to rapid changes by proactively addressing customer needs.
- Mentored new hires to strengthen staff development and foster a collaborative environment.
Customer Service Rep
Telvista
Tijuana
02.2016 - 04.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer inquiries with professionalism and courtesy, ensuring satisfaction.
- Guided customers on billing, payment processing, and support policies, enhancing their understanding.
Education
high school DIPLOMA -
Centro De Bachillerato Tecnologico CbTIS 155
Tijuana, B.C07.2018
Skills
- Continuous Improvement
- Good Communication Skills
- Decontamination procedures
- Ability to Work Independently
- Customer Service and Assistance
- Multitasking
- Leadership development
- Emergency response
- First aid and CPR certified
- Conflict resolution
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Security Officer
Securitas Security Services USA
01.2025 - Current
Asbestos Abatement Worker
CVE Corporation
05.2024 - 10.2024
Customer Service Representative Agent
Integon
06.2021 - 04.2024
Customer Service Rep
Telvista
02.2016 - 04.2021
high school DIPLOMA -
Centro De Bachillerato Tecnologico CbTIS 155