Isaac Nasser
Summary
Results-driven IT professional and software developer dedicated to team success through meticulous attention to detail and exceptional troubleshooting abilities. Possesses a solid foundation in application development, complemented by training in information security, ensuring a comprehensive approach to technology solutions. Committed to continuous learning and growth within information technology and software development, consistently striving for excellence in every project.
Overview
6
6
years of professional experience
Work History
Software Developer
Reynolds and Reynolds
03.2023 - 08.2025
- Designed and maintained software that handles data formatting for internet transactions
- Updated old code bases to use more efficient subroutines and to remain in compliance with client requests
- Participated in software tests for multiple teams to verify performance and integrity of projects
Tier 2 Help Desk Technician
The Midtown Group/Cambium Learning Group
02.2021 - 03.2023
- Perform incident recording, response, and escalation for Windows, Mac/IOS, and Linux devices.
- Support troubleshooting of networking issues regarding IP configuration, bandwidth, and allowlist rules.
- Lead groups responsible for training and technical onboarding for new employees.
IT Security Administrator
Xavier University
07.2019 - 02.2020
- Recorded and cleaned up the account permissions of Xavier's Active Directory and Isilon systems.
- Assisted in updating Xavier's policies to be compliant with 2019-2020 CCPA and HIPAA requirements.
- Assisted in the creation of cybersecurity-related training for Xavier faculty and staff.
Education
Bachelor of Science - Computer Science
Xavier University
Cincinnati, Ohio05.2020
Skills
- Troubleshooting
- Data structures and algorithms
- Code debugging
- Incident Response
- Programming
- Documentation
Timeline
Software Developer
Reynolds and Reynolds
03.2023 - 08.2025
Tier 2 Help Desk Technician
The Midtown Group/Cambium Learning Group
02.2021 - 03.2023
IT Security Administrator
Xavier University
07.2019 - 02.2020
Bachelor of Science - Computer Science
Xavier University
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