Isaac Nelson
PHILADELPHIA,PA
Summary
Skilled professional experienced in customer relations and issue resolution and follow up to promote customer satisfaction. Prioritizes work, excellent interpersonal communication and leadership abilities. Known strengths in customer service, negotiation skills, as well as offering a strong ability to build relationships based on trust.
Overview
3
3
years of professional experience
Work History
Concierge
Stratton Amenities
PHILADELPHIA, PA
04.2024 - Current
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Ensured that all customer complaints were addressed in a timely fashion.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
Sous Chef
DIG
PHILADELPHIA, PA
11.2022 - 07.2023
- Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
- Established standard procedures for plating presentations.
- Monitored inventory levels to ensure adequate supplies on hand.
- Created a positive work environment by encouraging teamwork among staff members.
- Contributed to the successful execution of catered events from start to finish.
- Collaborated with Executive Chef to create innovative dishes for special events.
MANAGER- SALES and COLLECTIONS
AAA RETENTION DEPARTMENT
PHILADELPHIA, PA
08.2021 - 11.2022
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with industry regulations and company policies.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Education
High School Diploma -
GERMANTON HIGH
Philadelphia, PA06-1987
CERTIFICATION - Hospitality Administration And Management
A. PHILLIP RANDOLPH SKILLS CTR
Philadelphia, PA06-1987
Skills
- Hospitality
- Sales
- Strong interpersonal skills
- Administrative Support
References
References available upon request.
Timeline
Concierge
Stratton Amenities
04.2024 - Current
Sous Chef
DIG
11.2022 - 07.2023
MANAGER- SALES and COLLECTIONS
AAA RETENTION DEPARTMENT
08.2021 - 11.2022
High School Diploma -
GERMANTON HIGH
CERTIFICATION - Hospitality Administration And Management
A. PHILLIP RANDOLPH SKILLS CTR
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