Isaac Nolden
Umatilla,FL
Summary
Proficient and experienced electrical and inspection professional with 20+ years in the electrical maintenance/ service field in both electrical technician and management roles specializing in electrical service and install from bid to permit completion. While working for Mister Sparky since November of 2020, have grown and refined the skillset that was brought to this organization. Managed operations a Mister Sparky Ocala since June 2023 with a team of 10 individuals, skilled in franchise management, strategic planning, and operational efficiency. Known for reliability and adaptability in dynamic environments. Adept at driving business growth and fostering positive work culture.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Branch Manager
Service Minds/ Mister Sparky
06.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions to ensure objectives were met or exceeded.
- Oversaw daily operations for 2800+ calls annually with a 77% conversion rate, 3.2mil in sales with 3 mil in gross revenue.
- Develop and deliver technical and communication training programs for 12 team members.
- Review, approve, and finalize payroll processes.
- Conduct performance evaluations and employee reviews to optimize performance.
- Perform site inspections and accompany technicians during fieldwork.
- Review all branch-level operations: sales, training, install, permitting, dispatch, accounts receivable, inventory, procurement, fleet maintenance.
- Resolve customer complaints and oversee the permitting process to completion.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
Electrical Technician
Service Minds/ Mister Sparky
11.2020 - 06.2023
- Assisted Branch Manager as Field Supervisor for 15 months with shop stock, customer concerns, technician appearance, and technical field support both in person and via phone/ video support.
- In role as Field Supervisor, led branch in Code training and field support for upwards of 12 technicians while working for Mister Sparky.
- Willingness to work has benefited Mister Sparky through completed work as well as inspiring other technicians to quality work and customer service.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
Account Manager
5 Star Roofing
08.2020 - 11.2020
- Supervised 13 Roofing Installs including permitting, drawings, insurance claims, and site supervision.
- Performed Roof Inspections and met with adjusters to solidify claims process
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Electrical Pro
Lowes
02.2020 - 08.2020
- Responsible for maximizing sales by serving as store expert on electrical-related merchandise, providing customers and employees with comprehensive information on electrical-related merchandise, assisting customers in assembling, cutting, selecting, and loading merchandise.
- Executed training 4 associates in department upholding knowledge electrical professional.
- Responsible for providing superior customer service, achieving sales budgets in assigned area and merchandise maintenance.
Insurance Agent
USHEALTH Advisors
11.2016 - 06.2020
- Enhanced operational performance by developing effective business development strategies, systems and procedures for agency office
- Supervised team of agents totaling more than 1.7 million in lifetime production.
- Resolved customer issues and built strong, productive relationships with clients. Implemented client periodic followup and support with claims.
- Nurtured relationships and referral partnerships with community industry leaders to promote local commerce and trade.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Inspector
Neal Development Inspection Group
03.2019 - 01.2020
- Maintained up-to-date knowledge of inspection techniques, codes, ordinances and regulations.
- Read and interpreted drawings and assessed construction against plans providing insight for over 25 monthly bank construction loans totaling more than 50 million dollars.
- Performed inspections of current construction, refurbishment and repair projects for 216 unit multifamily dwelling in Pine Hills, FL
- Re-evaluated commercial and residential constructions with previous failed inspections.
- Conducted property condition assessment for all First National Bank of Mt. Dora locations and assisted with evaluation and assessment of repairs to roofs on four properties.
Electrician
US Coast Guard
06.2005 - 07.2018
- Prepared multiple construction project proposals that include cost estimates and discuss proposals with interested parties such as vendors, contractors and facility engineers.
- Developed Standard requirements for Engineer of the Day which led to consistent Machinery Status briefing and quicker resolution of facility discrepancies.
- Designed and installed access control systems for 2 Coast Guard Armory's allowing for in house technical support.
- Maintained and provided all corrective action on fire alarm system for 7 linked buildings
- Installed and tested new install of electrical Shore power for 3 CG units enabling all units to maintain 100% vessel readiness.
- Installed electrical conduit and wiring for power, controls and LED lighting for Base resulting in 60% reduction in power usage.
- Served as Shop supply officer managing budget of $20,000 per year and obtained sole shop access to funding for facility rehabs.
- Completed facility electrical rehab for 8 buildings saving approximately $500,000 in associated contractor costs.
- Provided electrical assistance to 11 Coast Guard cutters while in drydock saving Coast Guard money by negating need for contract extension.
- Supervised shop of 4 electrician's, managed work repair requests, and delegated corrective action.
- Managed and repaired Base CCTV System, PTZ cameras, access control gates, key access controls and cipher locks avoiding cost prohibitive security contracts.
- Completed Rehab of building for installation of Search and Rescue Computer Hub for Southeast US, providing quicker and more consistent response to vessel mayday signals.
- Completed prototype install of power supply inverters on (4)47' Motor Life Boats which saved money spent on periodic replacement of prior faulty systems.
Education
Home Inspector - Inspection
International Association of Home Inspectors
Ocala, FL10.2018
215 Insurance Agent - Insurance
Pearson Vue
Ocala, FL11.2016
Journeyman - Electrical Maintenance (Any Industry
United Services Military Apprenticeship Program
Panama City, FL04.2016
E-5 Professional Military Qualification - Organizational Leadership
Airman Leadership School
Satellite Beach, FL11.2008
Some College (No Degree) - AA
Carl Sandburg College
Galesburg, ILSkills
- Electrical equipment maintenance
- Site Project estimation and bidding
- Team management
- Electrical Installations and Schematics
- Safety and compliance
- Supervision
- Construction Management
- Electrical Inspection
- Permit application preparation
- Sales team training
Certification
- Certified professional home inspector
- United States Military Apprenticeship Program Electrical Maintenance Apprenticeship
- First Aid CPR Qualified
Timeline
Branch Manager
Service Minds/ Mister Sparky
06.2023 - Current
Electrical Technician
Service Minds/ Mister Sparky
11.2020 - 06.2023
Account Manager
5 Star Roofing
08.2020 - 11.2020
Electrical Pro
Lowes
02.2020 - 08.2020
Inspector
Neal Development Inspection Group
03.2019 - 01.2020
Insurance Agent
USHEALTH Advisors
11.2016 - 06.2020
Electrician
US Coast Guard
06.2005 - 07.2018
- Certified professional home inspector
- United States Military Apprenticeship Program Electrical Maintenance Apprenticeship
- First Aid CPR Qualified
Home Inspector - Inspection
International Association of Home Inspectors
215 Insurance Agent - Insurance
Pearson Vue
Journeyman - Electrical Maintenance (Any Industry
United Services Military Apprenticeship Program
E-5 Professional Military Qualification - Organizational Leadership
Airman Leadership School
Some College (No Degree) - AA
Carl Sandburg College
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